Quality Experience Leader

The Quality Experience Leader (QEL) facilitates evidence-based practice and knowledge translation for all clinical and support staff, to promote safe, quality care for Orillia Soldiers’ Memorial Hospital (OSMH)patients. This role provides leadership to quality improvement initiatives in partnership with interprofessional program teams and Clinical Educators. The QEL focuses on program/service-based goals and objectives, assisting teams and the entire organization to improve outcome measures and achieve quality goals.

PRIMARY RESPONSIBILITIES:
•Role model OSMH Mission, Vision and Values in alignment with the organization’s strategic objectives.
•Act as an expert resource to support organizational practices and quality standards
•Use Quality Improvement methodologies to develop and support corporate initiatives, including: Quality Improvement Plan, Strategic Plan and Accreditation
•Be an ambassador for and encourage employees to apply the OSMH Quality Framework
•Execute and evaluate projects, communicating successes and areas for improvement to applicable staff
•Partner with Program Managers to review and analyze incident reports and facilitate any required staff development, learning, or remediation
•Coordinate, consult on, and support the development of controlled documents (e.g. policies, procedures, standards of care, order sets, medical directives) for the Quality and Interprofessional Practice portfolio, assigned programs of coverage and areas of subject matter expertise or clinical experience
•Support care teams, working groups and committees to focus on achieving high standards of practice
•Facilitate transfer of evidence, knowledge, and skills to the practice setting
•Identify, define and facilitate practice changes to meet legislative/regulatory standards
•Monitor clinical performance related to practice standards, provide feedback and assess learning needs
•Facilitate, encourage, and evaluate staff professional development, incorporating clinical competence models (e.g. Benner, Miller, Halstead)
•Conducts interprofessional practice or competency investigations
•Facilitates and participates in the recruitment process, including shortlisting candidates and conducting interviews with program leadership
•Coordinate learning opportunities for new hires and current staff
•Contribute to and conduct staff performance reviews where requested
•Liaise with community partners and/or stakeholders regarding common practices or workflows
•Engage in ongoing professional development and continuous learning
•Perform other duties as assigned by Manager/Director of Quality and Interprofessional Practice

Qualifications

Education:
•Undergraduate degree in a regulated health profession, health administration, or related field is required with a Graduate degree in Nursing, Education or related field preferred
•Member in good standing of a regulated health profession College required
•Continuing education or certification in the following areas preferred:
•Quality Improvement methodologies (e.g. TOH, IHI, LEAN)
•Data analysis
•Adult learning principles (e.g. TATA)
•Management or Leadership
•Indigenous Cultural Safety

Experience:
•Minimum five (5) years of clinical work experience within the acute care continuum with Strong clinical content knowledge, critical thinking, and professional judgement required
•Professional practice leadership and/or committee work required
•Leading, executing and coaching quality improvement initiatives preferred
•Working knowledge and appreciation of the following preferred:
•OSMH Quality Framework
•OSMH Incident Management process
•Regulation and standards, including but not limited to HCCA, RHPA, Mental Health Act, TGLN, Coroner’s Act, Accreditation Canada

Competencies:
•Philosophical alignment with OSMH Mission, Vision, and Values
•Participatory leadership style, including approachability, visibility and accessibility
•Excellent written and verbal English communication, including in situations that require diplomacy and discretion
•Data collection, analysis/interpretation and sharing to maximize understanding
•Excellent attendance and work performance record
•Effective teamwork, conflict resolution, problem-solving and decision-making skills
•Ability to build and sustain positive, respectful relationships with internal and external stakeholders
•Ability to facilitate positive change in high-acuity, fast-paced environments
•High degree of proficiency with the Microsoft Office 365
•Respect for protocol, professionalism, and confidentiality

POSITION SUMMARY:

The Quality Experience Leader (QEL) facilitates evidence-based practice and knowledge translation for all clinical and support staff, to promote safe, quality care for Orillia Soldiers’ Memorial Hospital (OSMH)patients. This role provides leadership to quality improvement initiatives in partnership with interprofessional program teams and Clinical Educators. The QEL focuses on program/service-based goals and objectives, assisting teams and the entire organization to improve outcome measures and achieve quality goals.

PRIMARY RESPONSIBILITIES:
•Role model OSMH Mission, Vision and Values in alignment with the organization’s strategic objectives.
•Act as an expert resource to support organizational practices and quality standards
•Use Quality Improvement methodologies to develop and support corporate initiatives, including: Quality Improvement Plan, Strategic Plan and Accreditation
•Be an ambassador for and encourage employees to apply the OSMH Quality Framework
•Execute and evaluate projects, communicating successes and areas for improvement to applicable staff
•Partner with Program Managers to review and analyze incident reports and facilitate any required staff development, learning, or remediation
•Coordinate, consult on, and support the development of controlled documents (e.g. policies, procedures, standards of care, order sets, medical directives) for the Quality and Interprofessional Practice portfolio, assigned programs of coverage and areas of subject matter expertise or clinical experience
•Support care teams, working groups and committees to focus on achieving high standards of practice
•Facilitate transfer of evidence, knowledge, and skills to the practice setting
•Identify, define and facilitate practice changes to meet legislative/regulatory standards
•Monitor clinical performance related to practice standards, provide feedback and assess learning needs
•Facilitate, encourage, and evaluate staff professional development, incorporating clinical competence models (e.g. Benner, Miller, Halstead)
•Conducts interprofessional practice or competency investigations
•Facilitates and participates in the recruitment process, including shortlisting candidates and conducting interviews with program leadership
•Coordinate learning opportunities for new hires and current staff
•Contribute to and conduct staff performance reviews where requested
•Liaise with community partners and/or stakeholders regarding common practices or workflows
•Engage in ongoing professional development and continuous learning
•Perform other duties as assigned by Manager/Director of Quality and Interprofessional Practice

QUALIFICATIONS:

Education:
•Undergraduate degree in a regulated health profession, health administration, or related field is required with a Graduate degree in Nursing, Education or related field preferred
•Member in good standing of a regulated health profession College required
•Continuing education or certification in the following areas preferred:
•Quality Improvement methodologies (e.g. TOH, IHI, LEAN)
•Data analysis
•Adult learning principles (e.g. TATA)
•Management or Leadership
•Indigenous Cultural Safety

Experience:
•Minimum five (5) years of clinical work experience within the acute care continuum with Strong clinical content knowledge, critical thinking, and professional judgement required
•Professional practice leadership and/or committee work required
•Leading, executing and coaching quality improvement initiatives preferred
•Working knowledge and appreciation of the following preferred:
•OSMH Quality Framework
•OSMH Incident Management process
•Regulation and standards, including but not limited to HCCA, RHPA, Mental Health Act, TGLN, Coroner’s Act, Accreditation Canada

Competencies:
•Philosophical alignment with OSMH Mission, Vision, and Values
•Participatory leadership style, including approachability, visibility and accessibility
•Excellent written and verbal English communication, including in situations that require diplomacy and discretion
•Data collection, analysis/interpretation and sharing to maximize understanding
•Excellent attendance and work performance record
•Effective teamwork, conflict resolution, problem-solving and decision-making skills
•Ability to build and sustain positive, respectful relationships with internal and external stakeholders
•Ability to facilitate positive change in high-acuity, fast-paced environments
•High degree of proficiency with the Microsoft Office 365
•Respect for protocol, professionalism, and confidentiality

Other:
•Demonstrates commitment to continued professional and personal growth and development through Continuing Education Programs and Self-Directed Learning Opportunities.

Our Employees Enjoy

• a professional practice environment
• a collaborative atmosphere with emphasis on teamwork
• wellness initiatives
• continuing education grants
• employee recognition and assistance programs
• a competitive salary and benefits package
• equal opportunities for growth and development

Employment Equity

OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.

Accomodation in the Workplace

Orillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.

Health & Safety Responsibilities

OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.

All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.

Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.

As a condition of employment, new employees are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital's Occupational Health and Safety department.