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Customer Service Specialist

4 months ago

Toronto, Canada Riverside Natural Foods Full time

Are you hungry to innovate? To do things differently? To work with a company that’s real, thoughtful and very forward-thinking?

Meet Riverside. We are an organic, “better for you” snack company, manufacturing award-winning, nutritious, allergen-free snacks. Your kids know us as MadeGood, tasty school-safe snacks. Your buddies on the go grab our GOOD TO GO delicious and nutritious snacks.

At Riverside, we make delicious snacks that are good in every way. From our ingredients to our manufacturing practices, we’ve raised every bar on every aspect. We’re friendly and focused on creating foods that are good for you and good to the planet as well. Riverside Natural Foods is B-Corp certified, Triple-Bottom Line, Zero Waste, and Canadian owned and operated.

Come work with a Canadian leader We value teamwork, humility, respect, ownership, adaptability, grit and fun.

You can learn more about us at 

We continue to grow and today are looking for a committed, talented, star to join our team as our Customer Service Specialist (Contract) .

Position Summary/Objective:

As a Customer Service Specialist, you are responsible for ensuring that all customer orders are received, processed, and shipped in a timely manner. You are also responsible in supporting the greater Customer Service team in sharing best practices and optimizing processes. You will work with internal Supply Chain teams, representing the voice of the customer. 

This is a contract role that will end on January 2025 . 

Primary Responsibilities:

Order Processing: Uphold the ‘perfect’ order cycle from order receipt to invoicing all while striving for continuous improvement by working on developing technical expertise, suggesting process changes and best practices. Understand the Customer’s DNA as it pertains their order management and logistics processes, in order to drive improvements  Take OWNERSHIP to check inventory of finished goods to ensure available stock to fulfill orders; liaise with appropriate departments regarding shortages, out of stocks, delays and/or complaints Build relationships with Replenishment Analysts as well as Riverside’s Key Account Managers. Work with the Warehouse & Logistics teams to determine shipping dates, coordinate appointments, as well as prepare outbound shipping documents Troubleshoot and Resolve EDI errors on Order Receipts, Shipped orders, and Invoicing Work as a TEAM to support cross functional partners by reaching agreement through discussion, analysis, and compromise. Keeps the work atmosphere FUN by keeping it light and welcoming Demonstrate leadership by leading cross functional calls, gathering input, creating action plans, and sharing results with greater team Demonstrate both a customer-centric and One Team-minded approach  Develops and shares customer scorecards and creates action plans to improve Case Fill and On Time Demonstrate and uphold Riverside’s core values Reports to the Customer Service Supply Chain Manager

Key Objectives

Customer Fill rate of 98.5% On time delivery Reductions of related penalties Customer satisfaction Continuous improvement

Education & Qualifications:

3-4 years’ experience in a customer service, order fulfillment or logistics role, preferably within a Manufacturing or Consumer Packaged Goods environment Strong understanding of business processes and accounting concepts as they relate to CPG Technical aptitude and comfort with ERP and/or SAP systems, Outlook, Excel, Access.

Skills & Abilities:  

Excellent communication skills Attention to detail and strong numerical, analytical and problem-solving skills Be a TEAM player with excellent interpersonal and communication skills Initiative and flexibility, be able to change course quickly; excellent organizing and time management skills PASSIONATE with a positive attitude with a desire to learn and collaborate Exceptional time management and organizational skills, self-starter with a high level of initiative and ADAPTABILITY Demonstrates HUMILITY throughout the company on a daily basis Aptitude to exhibit, RESPECT and protect Riverside’s Core Values in a changing environment Demonstrates Intellectual curiosity Familiarity with CPFR concepts Bilingual (English/French) preferred

What We Offer:

Immerse yourself in our comprehensive benefits program, with Riverside taking care of the costs RRSP matching or IRA matching for an empowered financial journey Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights Develop your career further through our Riverside University program and with our Tuition Reimbursement Program An open concept work environment that embodies our Values 

How to Apply:

If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(AT) with the subject line Customer Service Specialist or click the apply button

Riverside Natural Foods is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply.

We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.