Service Manager
6 months ago
Job Description
As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.
You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.
You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.
This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.
What you’ll bring to the team
A positive, pitch-right-in attitude and motivation to help every customer find what they need Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days Great leadership skills and the ability to motivate and develop future leaders Ability to plan effectively and stay a step ahead of your shop’s needs 3+ years of bicycle service center experience A commitment to delivering the best possible experience for every customer An active learning engine and willingness to attend Trek Service classes in Waterloo, WI Proactive approach to staying up to date on industry changes and trendsTrek Benefits :
Flexible and fun company culture Supplemental health care Dental insurance, Vision insurance Free Life insurance & optional term life insurance Competitive vacation package RRSP matching plan 12 weeks of maternity leave with 100% pay Flexible holiday schedule – 9 statutory holidays Employee discounts on all product-
Service Manager
3 weeks ago
Montreal, Canada United Rentals Full timeGreat company. Great people. Great opportunities.If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Service Manager, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Service...
-
Senior Manager
4 weeks ago
Montreal, Quebec, Canada CAE Full timeJob SummaryCAE is seeking a highly motivated Senior Manager, IT Service Management to manage a team and champion the ongoing implementation and evolution of service management processes.About the RoleLead a team of technologists and leaders in the areas of platform administration, process engineering, service transformation, service management, metrics, and...
-
IT Service Delivery Manager
4 days ago
Montreal, Canada ACI World Full timeAbout ACI Airports Council International (ACI) is the global trade representative of the world's airports. Established in 1991, ACI represents and advocates airports' interests with governments and international organizations such as ICAO, develops standards, policies, and recommended practices for airports, and provides information and training...
-
Service Project Manager
4 weeks ago
Montreal, Canada Optel Full timeCertified B Corp, Optel is one of the largest suppliers of traceability systems in the world. Its mission is to use innovative technologies to create a better world through responsible capitalism. The company’s renowned solutions ensure the quality of healthcare products and help combat the counterfeiting of medicines and medical devices worldwide. OPTEL...
-
IT Service Delivery Manager
4 days ago
Montreal, Canada Airports Council International Full timeAbout ACI Airports Council International (ACI) is the global trade representative of the world’s airports. Established in 1991, ACI represents and advocates airports’ interests with governments and international organizations such as ICAO, develops standards, policies, and recommended practices for airports, and provides information and training...
-
Field Service Manager
3 weeks ago
Montreal, Quebec, Canada CSA Group Full timeOverviewCSA Group is seeking a highly skilled and experienced Field Service Manager to join our team.SalaryWe offer an annual salary of $120,000 - $180,000 CAD based on experience.About the RoleThe Field Service Manager will be responsible for managing the day-to-day operations of the field service group, ensuring high-quality and safe delivery of inspection...
-
Service Delivery Manager
2 months ago
Montreal, Quebec, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a Service Delivery Manager to join our team at beBee Professionals. As a key member of our team, you will be responsible for supervising daily operations, ensuring efficient workflows and high-quality service.Key Responsibilities:Supervise daily operations, ensuring smooth workflows and high-quality service.Train, mentor, and manage team...
-
Service Project Manager
4 weeks ago
Montreal, Canada Optel Full timeCertified B Corp, Optel is one of the largest suppliers of traceability systems in the world. Its mission is to use innovative technologies to create a better world through responsible capitalism. The company’s renowned solutions ensure the quality of healthcare products and help combat the counterfeiting of medicines and medical devices worldwide. OPTEL...
-
Technical Service Manager
4 weeks ago
Montreal, Quebec, Canada Nestlé SA Full timeRole OverviewWe are seeking a skilled Technical Service Manager to lead our After-Sales Service Program, ensuring seamless service quality for both business-to-consumer (B2C) and business-to-business (B2B) coffee equipment in the Canadian market.About UsNestlé Nespresso SA is a pioneer in high-quality portioned coffee, working with over 120,000 farmers...
-
Technical Service Manager
4 weeks ago
Montreal, Quebec, Canada Nestlé SA Full timeAbout the Role:The Technical Service Manager will oversee the After-Sales Service Program for Nespresso Canada, covering business-to-consumer and business-to-business coffee equipment and associated products. This position requires collaboration with cross-functional teams, including customers, sales, marketing, and supply chain, to deliver best-in-class...
-
Service Delivery Manager
3 weeks ago
Montreal, Quebec, Canada Optel Full timeAt Optel, we are seeking a highly skilled Service Delivery Manager to join our Technical Services team. This role is responsible for overseeing the delivery of service projects from both a financial and technical perspective.We offer a competitive $80,000 - $120,000 per year salary, depending on experience, along with a range of benefits including flexible...
-
Strategic Services Manager
1 month ago
Montreal, Quebec, Canada Alteo Inc. Full timeAlteo Inc. is seeking a skilled Payment Services Manager to oversee the company's activities in Montreal. The ideal candidate will manage the company's strategic objectives, monitor performance, and provide solutions to deviations.Key ResponsibilitiesTranslate business unit objectives into human resources.Break down business unit objectives into...
-
Service Project Manager
4 weeks ago
Montreal, Canada Optel Full timeCertified B Corp, Optel is one of the largest suppliers of traceability systems in the world. Its mission is to use innovative technologies to create a better world through responsible capitalism. The company’s renowned solutions ensure the quality of healthcare products and help combat the counterfeiting of medicines and medical devices worldwide. OPTEL...
-
Manager, Risk Services
6 months ago
Montreal, Canada Northbridge Financial Corporation Full timeWhat it’s like to be a Northbridge Risk Services Manager Property & Casualty As a Risk Services Manager, you will be responsible for the delivery of advanced risk management techniques and the implementation of the department direction. The Manager is also responsible for managing the provision of Risk Services advisory, consulting, training, and...
-
Technical Services Manager
6 months ago
Montreal, Canada OPSIS Full timeJob details Job status Permanent Job type Full time Job title Technical Services Manager Description (established in 2004) is one of the largest privately held Canadian corporations that specializes in management, operations and maintenance services for both water and wastewater facilities. ACWS is an expert in the operation of drinking...
-
Service Delivery Manager
2 weeks ago
Montreal, Canada GardaWorld Full timeAre you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons. As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic...
-
Social Services Manager
1 day ago
Montreal, Quebec, Canada Cree Board of Health and Social Services of James Bay (CBHSSJB) Full timeJob Title: Social Services ManagerAbout Us: The Cree Board of Health and Social Services of James Bay (CBHSSJB) is a public health and social services organization serving the Eeyou Istchee region.Salary: Estimated annual salary range: $60,000 - $80,000 based on industry standards for similar positions in the region.Job Description: We are seeking a highly...
-
District Service Manager
6 months ago
Montreal, Canada STERIS Full timeAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Position Summary District Service Managers drive a customer first culture within a full-service district with ability to grow and retain business, talent, and...
-
IT Service Management Specialist
1 week ago
Montreal, Quebec, Canada ELITS Full timeAt ELITS, we are passionate about delivering high-quality IT services to our customers. As an IT Service Management Specialist, you will play a key role in ensuring the smooth operation of our ServiceNow platform.About the RoleWe are seeking a talented and experienced professional to join our team as an IT Service Management Specialist. In this role, you...
-
Customer Service Manager
3 weeks ago
Montreal, Canada Lufthansa Technik AG Full timeYour main tasks include, among others: Independent responsibility for commercial processing and operational handling of the contract from the point of view of cost effectiveness Identifies and manages revenue opportunities within his/her scope of responsibilities. Realizes cross- and up-selling potential Responsible for perfect functioning of customer...