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Ecommerce Team Lead
4 months ago
Key Responsibilities:
Team Leadership and Management:
- Supervise, mentor, and motivate a team of five ecommerce staff members, ensuring alignment with company goals and objectives.
- Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
- Foster a collaborative and positive work environment, encouraging innovation and creativity.
Ecommerce Strategy and Execution:
- Develop and implement comprehensive ecommerce strategies to drive online sales and achieve revenue targets.
- Coordinate with the marketing team to create and execute online promotions, email campaigns, and social media strategies.
- Analyze sales data and customer behavior to identify trends and opportunities for growth.
Website and Platform Management:
- Oversee the day-to-day management of the ecommerce website, ensuring all products are accurately listed and up-to-date.
- Optimize product listings for SEO to increase visibility and drive traffic.
- Manage product categories, descriptions, images, and pricing.
Customer Experience:
- Ensure a seamless and enjoyable shopping experience for customers.
- Handle escalated customer inquiries and complaints efficiently, providing excellent customer service.
- Monitor and improve website usability and performance.
Inventory and Order Management:
- Monitor inventory levels and coordinate with the supply chain team to ensure product availability.
- Manage order processing, fulfillment, and shipping to ensure timely delivery.
- Track and report on order metrics and fulfillment performance.
Analytics and Reporting:
- Use analytics tools to track website performance, sales, and customer behavior.
- Prepare regular reports on ecommerce metrics, providing insights and recommendations for improvement.
- Stay updated on industry trends and best practices to ensure the ecommerce strategy remains competitive.
Qualifications
- Bachelor’s degree in Marketing, Business, or a related field.
- Proven experience in ecommerce management or a similar role.
- Strong understanding of ecommerce platforms (e.g., Shopify, Magento, WooCommerce).
- Proficiency in SEO, digital marketing, and web analytics tools (e.g., Google Analytics).
- Excellent organizational and project management skills.
- Strong analytical skills and the ability to interpret data to make informed decisions.
- Excellent communication and leadership skills.
- Experience in managing and developing a team.
Additional Information
We appreciate the interest of all applicants, however, only those selected for an interview will be contacted. All applicants offered a position must successfully complete a pre-employment background check. Our client is an Equal Opportunity Employer building a capable, committed, diverse workforce.
