Housekeeping Supervisor

2 weeks ago

Surrey, Canada Bouygues Energies & Services Full time

Housekeeping Supervisor (Casual On-Call)

Reporting to: Housekeeping Manager

Core purpose of the job: Supervise all areas of the department (cleaning, waste, and pest control) liaising with the client and maintaining cleaning quality standards.  A customer service champion.

Scope of duties and responsibilities: 

  • Deliver janitorial, waste/recycling, and pest control services across the GTAP project through a diverse team of janitorial staff ensuring very high standards and excellent customer services.  
  • Understand the Client’s requirements ensuring all areas are maintained commensurate with the expectations as set out in the Contract.
  • Encourage and motivate janitorial staff to provide a high quality service to meet the client’s needs as contained in the contract.
  • Manage the scheduling of housekeeping staff to meet 24/7 operations.
  • Ensure that staff present a professional image and positively represent the Company at all times.
  • Investigate complaints regarding housekeeping service and equipment, and take corrective action when required.
  • Take responsibility for quality control of the janitorial function by conducting daily quality control inspections of work performed in the facility providing and implementing corrective action as required.
  • Ensure the collection and disposal of waste and recycling are met in a timely and safe manner.
  • Participate in hiring, training, performance evaluation and maintain a current list of casual / on-call employees.
  • Identify any training needs, assist with staff development and bring training needs to the attention of the department manager.
  • Supervise and schedule work of subcontractors as necessary adhering to company policies and procedures on contractor management, health and safety, and quality management.
  • Manage janitorial inventory and issue materials and equipment to ensure adequate supplies are maintained and the correct economical use of all resources.
  • Maintain storage areas and cleaning equipment, materials and supplies in a safe and orderly manner in order to ensure the safety of staff and the public.
  • Regularly conduct health and safety training and toolbox talks. Ensure that all staff are trained the safe work procedures associated with all of their tasks.
  • Work overtime when required either as extended day, weekend  or statutory holiday.
  • Act as the onsite point of contact for the client and responds to client’s requests in a professional manner. Maintaining a high level of customer satisfaction by interacting and responding positively with clients and taking immediate actions as necessary to resolve issues.
  • Assist in managing the daily, weekly, and periodic cleaning requirements of the facility.
  • Assist the department manager with administrative duties such as completing weekly payroll, ordering of cleaning supplies, scheduling of waste collections, and complete monthly contractual reports.
  • Comply with Company Policies and Procedures.
  • Fulfil Health & Safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy Statement, Manual and Safe Systems of Work
  • Support and practice the Company's Quality Policy and Mission Statement.
  • Undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department.  
  • Have basic working knowledge of cleaning tools, equipment and chemicals.


Essential Attributes:

  • Two years (2) housekeeping supervisory experience within a medium to large unionized public organization.
  • Previous experience managing a team of cleaners and dealing effectively with recruitment and selection, performance management, absence management issues etc.
  • Experience in conducting cleaning quality audits and scheduling cleaning tasks to address any quality issues as necessary.
  • Well developed customer services skills and ability to cope with demanding and varied customer requirements. 
  • Highly flexible with good interpersonal skills that allows one to work effectively in a diverse working environment.
  • Knowledge and experience in green cleaning practices.
  • Ability to train staff in use of any specialized equipment.
  • Ability to work under pressure and in a demanding, fast paced environment and meet deadlines.
  • Excellent organizational, time management, and analytical and problem solving skills.
  • Strong eye for detail and the ability to deliver and coach all team members in the moment adhering to company standards and environmentally sound practices.
  • Good team leadership skills with experience in improving efficiency to deliver on own and team’s deadlines with consistency. 
  • Highly safety conscious work ethic encouraging and enforcing correct safety procedures/standards and ability to recognize and act in emergency situations.
  • Ability to meet enhanced government security clearance requirements.
  • Knowledge of Maximo - CMMS (Desirable)

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