Senior Service Designer
3 weeks ago
Location: Toronto, ON
Duration: 4-month Contract
Work Type: Hybrid
Pay Range: C$650 - C$700/ Day
Description:Join our team and help shape the future of service designAs a Senior Service Designer, you'll play a pivotal role in crafting seamless and innovative user experiences. You'll work closely with cross-functional teams to design and improve services that meet both customer and business needs.
Key Responsibilities:
- User-Centered Design: Conduct in-depth user research to understand customer needs and behaviors.
- Service Blueprinting: Create detailed service blueprints and customer journey maps.
- Cross-Functional Collaboration: Work closely with product managers, UX/UI designers, developers, and marketers.
- Innovation: Facilitate workshops and co-design sessions to generate creative solutions.
- Prototyping and Testing: Prototype and test service concepts to validate ideas.
- Performance Analysis: Track and evaluate service performance metrics.
Required Qualifications:
- Bachelor's degree in Service Design, Interaction Design, User Experience, or a related field.
- 3+ years of experience in service design or a similar role.
- Strong proficiency in service design tools and techniques.
- Excellent understanding of user research methods.
- Experience working in cross-functional teams.
- Strong problem-solving and communication skills.
- Proficiency with service design tools like Miro, Lucidchart, or similar platforms.
Preferred Qualifications:
- Master's degree in Service Design, Human-Centered Design, or a related field.
- Experience working in sectors like finance, healthcare, or government.
- Knowledge of digital transformation initiatives.
- Experience working in Agile environments.
- Certification in Design Thinking, Lean Six Sigma, or similar methodologies.
Keywords: Service Designer, UX Designer, User Experience, Service Design, Customer Experience, User Research, Service Blueprinting, Design Thinking, Agile, Lean Six Sigma
24-14040 #gttca #gttjobs #LI-GTT #LI-Hybrid
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