Senior Service Designer

3 weeks ago


Toronto, Canada GTT, LLC Full time
Job Title: Senior Service Designer
Location: Toronto, ON
Duration: 4-month Contract
Work Type: Hybrid
Pay Range: C$650 - C$700/ Day
Description:Join our team and help shape the future of service designAs a Senior Service Designer, you'll play a pivotal role in crafting seamless and innovative user experiences. You'll work closely with cross-functional teams to design and improve services that meet both customer and business needs.
Key Responsibilities:
  • User-Centered Design: Conduct in-depth user research to understand customer needs and behaviors.
  • Service Blueprinting: Create detailed service blueprints and customer journey maps.
  • Cross-Functional Collaboration: Work closely with product managers, UX/UI designers, developers, and marketers.
  • Innovation: Facilitate workshops and co-design sessions to generate creative solutions.
  • Prototyping and Testing: Prototype and test service concepts to validate ideas.
  • Performance Analysis: Track and evaluate service performance metrics.

Required Qualifications:
  • Bachelor's degree in Service Design, Interaction Design, User Experience, or a related field.
  • 3+ years of experience in service design or a similar role.
  • Strong proficiency in service design tools and techniques.
  • Excellent understanding of user research methods.
  • Experience working in cross-functional teams.
  • Strong problem-solving and communication skills.
  • Proficiency with service design tools like Miro, Lucidchart, or similar platforms.

Preferred Qualifications:
  • Master's degree in Service Design, Human-Centered Design, or a related field.
  • Experience working in sectors like finance, healthcare, or government.
  • Knowledge of digital transformation initiatives.
  • Experience working in Agile environments.
  • Certification in Design Thinking, Lean Six Sigma, or similar methodologies.
Let's create exceptional user experiences together

Keywords: Service Designer, UX Designer, User Experience, Service Design, Customer Experience, User Research, Service Blueprinting, Design Thinking, Agile, Lean Six Sigma
24-14040 #gttca #gttjobs #LI-GTT #LI-Hybrid

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