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Bilingual Customer Service Representative
4 months ago
Our client, a leader in the Pharmaceutical Industry is looking for a Bilingual Customer Service Representative to join their team on a contract basis.
Duties include but are not limited to:
Taking a high volume of inbound or places outbound calls to provide information and services to customers.
Utilize a database to retrieve customer or company information.
Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
Follow processes and steps to ensure appropriate actions and follow through taken for customers.
Document needs for customers in databases.
Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
Can organize and handle calls with speed and accuracy.
Must be able to be available to customers for a certain period of time during the day.
Can work with complex computer applications and resource materials.
Can use multiple operating environments (Windows, DOS, Mainframe).
Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word
Must Haves:
1) 2-3 years in a Customer service role (in a corporate setting - preferably in a manufacturing setting)
2) Bilingual French and English
3) Strong Communication Skills
À propos de TEKsystems:
Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.
Québec Numéro du permis d'agence de placement de personnel AP-2000547
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Quebec Personnel Placement Agency Permit Number AP-2000547
