Customer Service Representative

2 weeks ago

Dorval, Canada Starlink Aviation Full time

Starlink Aviation // Signature Aviation YUL is currently seeking an enthusiastic, self-motivated and goal-oriented individual to join our dynamic team

Job Description

Do you enjoy working with people? Do you have great customer service skills or have a passion for aircraft? Then look no further Start your career voyage with us.

As a Customer Service Representative, you will have to provide high standards service to customers in accordance with our philosophy, ensure efficient and courteous arrivals and departures of aircrafts, and ensure flawless communication and coordination between customers and line service agents. You will also assist customers with requested services such as fueling, catering, and securing hangar space, as well as hotel and transportation accommodations, among others.

Be part of a Global Network. Opportunities are waiting for you at Signature Aviation

Requirements

Experience and Skills Needed

  • Some customer support experience dealing with complex issues, troubleshooting and problem resolution.
  • Must be fluent in both French and English, spoken and written.
  • Good writing and communication abilities.
  • Must demonstrate strong communication and interpersonal skills.
  • Good knowledge of Microsoft office, and the ability to pick up new technology quickly.
  • Must be able to efficiently manage multiple projects and tasks at the same time.

Competencies Valued

  • Displays courtesy, discretion and efficiency towards the customer.
  • Displays leadership through innovation in everything you do.
  • Displays a passion for what you do and a drive to improve.
  • Is proactive and has a strong drive to complete tasks.
  • Displays personal and corporate integrity.

Conditions
Schedule from Monday to Friday.

Benefits

  • Experienced and dynamic team
  • Competitive salary;
  • Flexible schedule;
  • Free parking;
  • RRSP;
  • 3 weeks of vacation after the first year in service;
  • 5 personal days off;
  • Full range of benefits: 

Group insurance including: 

  • Assistance program for employees and their families 
  • Telemedicine Life 
  • Postal Pharmacy 
  • Short- and long-term disability, dental, and drug life insurance 

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