Networking and Data technical support technician
3 months ago
Kick start your career journey
Why you’ll love working for Siemens.
Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces. Solve the world’s most significant problems – Be part of exciting and innovative projects. Engaging, challenging, and fast evolving, cutting edge technological environment. Opportunities to advance your career and mentorship programs on a local and global scale. Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community. Opportunities to contribute your innovative ideas and get paid for them Diversity and inclusivity focused.Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2023, Canada’s Top Employers for Young People 2024, and Greater Toronto's Top Employers 2022.
What will you do?
This contract position (1 year) is based in our Concord, GTA, Ontario location. The ideal candidate is someone with excellent analytical skills, who can multi-task on various projects, who is a good problem solver and has exceptional organizational skills. They will have specific responsibilities for supporting Siemens Ruggedcom Data product- Switches, routers, serial servers, NMS, Cyber security solutions, and as well scripting/coding for our lab software tools.
Provide post sales technical support for RuggedCom product suite. Work closely with Sales, Technical Support, Engineering and various internal groups to expedite customer resolution. Must be a self starter with excellent communication skills and act as customer interface while ensuring a high level of customer satisfaction. The incumbent will utilize telephone and remote isolation, diagnostic and resolution tools, documents and capabilities to resolve complex integrated end user implementation, configuration, and operational issues in a timely manner. Log and track cases in Trouble reporting system. Should have excellent internetworking experience, customer service and presentation skills and ability to handle issues from inception to conclusion. Perform support lab management function including managing lab networking components and scripting/coding the application toolsWhat will you need to succeed?
New graduate from a Bachelor/Masters/Diploma in Computer Engineering with focus in Data Networking Graduated from post-secondary within the last 12 months. Must have completed a minimum of one Coop in the related field Above average study performance (Accumulative average > 2.5 (B-)). Transcripts to be provided upon request Working knowledge of configuring, implementing, testing and design of the following Data networking technologies: TCP/IP, Ethernet Routing protocols – OSPF (Strong), BGP, RIP Network Security – Firewalls, IDS, SSL/TLSAbout us.
We share our ideas and champion the people behind them.
Siemens Canada is a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose, adding real value for customers since 1912. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power. As of September 30, 2023, the company has approximately 4,200 employees from coast-to-coast and 33 office and production facilities across Canada. Siemens Canada has a revenue of ~ CAD $2Billion.
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
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