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Office Assistant

4 months ago

Dorval, Canada TEKsystems Full time

APERÇU DU POSTE

Le spécialiste de l'expérience client s'occupera de toutes les commandes des clients (B2B & B2C). La plupart des commandes sont passées directement sur le site web de la société. Les commandes peuvent également provenir d'emails/fax. Le spécialiste devra gérer un faible volume d'appels téléphoniques. Au cours des premières semaines, il ne s'occupera que de la saisie des données et se familiarisera avec le système et le travail. Après cette période, ils poursuivront leur formation pour les commandes et commenceront à traiter les appels téléphoniques et les demandes de dialogue en ligne des clients et des services internes.

RESPONSABILITÉS

- Traiter les nouvelles commandes des clients dans notre système et dans le système de notre société de logistique afin d'assurer l'expédition des marchandises.

- Suivi de tous les courriels entrants.

- Communiquer avec les clients ; statut de leurs commandes, questions, plaintes, demandes, etc.

- Créer des RMA (Return Merchandise Auth) et suivre toutes les tâches liées au processus RMA (approbation du retour, émission du RMA, création de l'étiquette de retour avec Postes Canada, remise d'une copie à notre destinataire, etc.)

- Créer de nouveaux comptes clients/ouvertures de magasins.

- Répondre aux questions dans notre fenêtre Live Chat pendant les heures de travail sur ordinateur.

- Traiter les commandes de produits en vrac qui sont fabriqués sur commande (saisir la commande, transmettre les informations au département de production, facturer une fois expédié et envoyer la facture au client par courriel).

- Traitement des commandes reçues par Amazon (connexion à notre compte Amazon, impression des commandes, préparation et expédition par Postes Canada, confirmation du numéro de suivi et de la date d'expédition sur le site d'Amazon).

- Saisir les notes de crédit et de débit des clients lorsque cela est nécessaire.

- Travailler en équipe et apporter son soutien, le cas échéant, à l'équipe du service clientèle.

-Compétences et qualifications supplémentaires :

A VOIR

- Expérience de Sage ERP 

- Connaissance des huiles essentielles - une formation sera dispensée mais une expérience et une compréhension des différences entre les huiles essentielles sont préférables.

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

Québec Numéro du permis d'agence de placement de personnel AP-2000547 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Quebec Personnel Placement Agency Permit Number AP-2000547