Call Center Agent

3 days ago


Halifax Regional Municipality, Canada Hustle Notice Biz Full time
Description
Job Title: Call Center Agent


Location:
Halifax, NS
Department: Customer Service
Reports to: Call Center Supervisor


Job Overview:

We are seeking a dedicated and enthusiastic Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing high-quality customer service. You will play a crucial role in enhancing customer satisfaction and maintaining positive relationships with clients.




Key Responsibilities
  • Provide accurate product or service information to customers.
  • Resolve customer complaints and issues promptly, ensuring a positive customer experience.
  • Document all customer interactions, including details of inquiries, complaints, and responses.
  • Maintain up-to-date knowledge of products, services, policies, and procedures.
  • Follow company guidelines and scripts to ensure consistent service delivery.
  • Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.
  • Escalate complex issues to the appropriate department or supervisor when necessary.

Skills, Knowledge and Expertise
  • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
  • Excellent verbal communication skills with a clear and professional phone etiquette.
  • Strong problem-solving abilities and the ability to think on your feet.
  • Ability to manage multiple tasks simultaneously and work in a fast-paced environment.
  • Proficiency with computer systems, databases, and call center software.
  • Strong attention to detail and organizational skills.

Benefits
  • Competitive salary and potential bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and career growth.
  • Supportive team environment.
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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