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Junior Help Desk Operator

4 months ago

Guelph, Canada Randstad Canada Full time


IINTIAL 4 MONTH CONTRACT ON SITE IN GUELPH FOR A JUNIOR HELP DESK OPERATOR

Mandatory qualifications

Diploma or degree in the Information Technology field or equivalent experience

Minimum 1-2 years of relevant experience

A+ certificate in hardware and basic operating systems

Solid knowledge of all Microsoft-related products

Customer service experience in a technical position

NICE TO HAVE

Knowledge of SCCM current branch version 2207 an asset

Knowledge of Active Directory an asset

The Role

The Network & Infrastructure Services team is responsible for the appropriate infrastructure to support the client's information technology needs. Within this group, the Help Desk Operator provides front-line response to Help Desk queries.

In this role you will primarily work on a project deploying equipment and perform laptop upgrades; however, you may also complete additional Helpdesk duties as needed to support the client. In this role, you will:

· Deploy, upgrade and configure computers through System Center Configuration Manager (SCCM)

· Deploy docking stations, keyboards, mice, monitors and monitor arms

· Create and configure users Active Directory accounts on Windows platforms

· Provide support to the client's Help Desk team when needed

· Support workstation software including patches, Internet connectivity, operating systems and normal business applications

· Maintain inventories including computers, telephony and software

Advantages
IINTIAL 4 MONTH CONTRACT ON SITE IN GUELPH FOR A JUNIOR HELP DESK OPERATOR

Mandatory qualifications

Diploma or degree in the Information Technology field or equivalent experience

Minimum 1-2 years of relevant experience

A+ certificate in hardware and basic operating systems

Solid knowledge of all Microsoft-related products

Customer service experience in a technical position

NICE TO HAVE

Knowledge of SCCM current branch version 2207 an asset

Knowledge of Active Directory an asset

The Role

The Network & Infrastructure Services team is responsible for the appropriate infrastructure to support the client's information technology needs. Within this group, the Help Desk Operator provides front-line response to Help Desk queries.

In this role you will primarily work on a project deploying equipment and perform laptop upgrades; however, you may also complete additional Helpdesk duties as needed to support the client. In this role, you will:

· Deploy, upgrade and configure computers through System Center Configuration Manager (SCCM)

· Deploy docking stations, keyboards, mice, monitors and monitor arms

· Create and configure users Active Directory accounts on Windows platforms

· Provide support to the client's Help Desk team when needed

· Support workstation software including patches, Internet connectivity, operating systems and normal business applications

· Maintain inventories including computers, telephony and software

Responsibilities
IINTIAL 4 MONTH CONTRACT ON SITE IN GUELPH FOR A JUNIOR HELP DESK OPERATOR

Mandatory qualifications

Diploma or degree in the Information Technology field or equivalent experience

Minimum 1-2 years of relevant experience

A+ certificate in hardware and basic operating systems

Solid knowledge of all Microsoft-related products

Customer service experience in a technical position

NICE TO HAVE

Knowledge of SCCM current branch version 2207 an asset

Knowledge of Active Directory an asset

The Role

The Network & Infrastructure Services team is responsible for the appropriate infrastructure to support the client's information technology needs. Within this group, the Help Desk Operator provides front-line response to Help Desk queries.

In this role you will primarily work on a project deploying equipment and perform laptop upgrades; however, you may also complete additional Helpdesk duties as needed to support the client. In this role, you will:

· Deploy, upgrade and configure computers through System Center Configuration Manager (SCCM)

· Deploy docking stations, keyboards, mice, monitors and monitor arms

· Create and configure users Active Directory accounts on Windows platforms

· Provide support to the client's Help Desk team when needed

· Support workstation software including patches, Internet connectivity, operating systems and normal business applications

· Maintain inventories including computers, telephony and software

Qualifications
IINTIAL 4 MONTH CONTRACT ON SITE IN GUELPH FOR A JUNIOR HELP DESK OPERATOR

Mandatory qualifications

Diploma or degree in the Information Technology field or equivalent experience

Minimum 1-2 years of relevant experience

A+ certificate in hardware and basic operating systems

Solid knowledge of all Microsoft-related products

Customer service experience in a technical position

NICE TO HAVE

Knowledge of SCCM current branch version 2207 an asset

Knowledge of Active Directory an asset

The Role

The Network & Infrastructure Services team is responsible for the appropriate infrastructure to support the client's information technology needs. Within this group, the Help Desk Operator provides front-line response to Help Desk queries.

In this role you will primarily work on a project deploying equipment and perform laptop upgrades; however, you may also complete additional Helpdesk duties as needed to support the client. In this role, you will:

· Deploy, upgrade and configure computers through System Center Configuration Manager (SCCM)

· Deploy docking stations, keyboards, mice, monitors and monitor arms

· Create and configure users Active Directory accounts on Windows platforms

· Provide support to the client's Help Desk team when needed

· Support workstation software including patches, Internet connectivity, operating systems and normal business applications

· Maintain inventories including computers, telephony and software

Summary
IINTIAL 4 MONTH CONTRACT ON SITE IN GUELPH FOR A JUNIOR HELP DESK OPERATOR

Mandatory qualifications

Diploma or degree in the Information Technology field or equivalent experience

Minimum 1-2 years of relevant experience

A+ certificate in hardware and basic operating systems

Solid knowledge of all Microsoft-related products

Customer service experience in a technical position

NICE TO HAVE

Knowledge of SCCM current branch version 2207 an asset

Knowledge of Active Directory an asset

The Role

The Network & Infrastructure Services team is responsible for the appropriate infrastructure to support the client's information technology needs. Within this group, the Help Desk Operator provides front-line response to Help Desk queries.

In this role you will primarily work on a project deploying equipment and perform laptop upgrades; however, you may also complete additional Helpdesk duties as needed to support the client. In this role, you will:

· Deploy, upgrade and configure computers through System Center Configuration Manager (SCCM)

· Deploy docking stations, keyboards, mice, monitors and monitor arms

· Create and configure users Active Directory accounts on Windows platforms

· Provide support to the client's Help Desk team when needed

· Support workstation software including patches, Internet connectivity, operating systems and normal business applications

· Maintain inventories including computers, telephony and software

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.