Current jobs related to Quality Assurance Analyst, Customer Care Team - Dartmouth - Medavie Blue Cross

  • Quality Assurance Analyst

    3 months ago

    Dartmouth, Canada Medavie Blue Cross Full time

    For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top...

  • Analyst, Insurance Claims Quality Assurance

    3 months ago

    Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7061 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Quality Assurance Manager

    3 months ago

    Dartmouth, Canada Signature Supplements Full time

    The Quality Assurance Manager provides the business with clear guidance on quality management system requirements and improvements. The right person will be a flexible and adaptable team-player, have excellent people management and communication skills with experience in a fast-paced environment. Experience with natural health products and/or pharmaceutical...

  • Analyst, Insurance Claims Quality Assurance

    3 months ago

    Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7062 Category : Personal Insurance Brand : Definity Regular/Temporary : Temporary Fulltime/Parttime : Full Time Location : Dartmouth, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots...

  • Quality Assurance Technician

    3 months ago

    Dartmouth, Canada Ace Machining Ltd Full time

    Reporting to the owners as Quality Assurance Technician you will be responsible for: - Random in-process inspection of machined and repaired parts; - Final inspection of machined and repaired parts; - Final testing of assemblies; - Operate coordinate measuring machine (CMM); - In-house Quality System audits and associated reporting on NCR’s - Manage &...

  • Quality Assurance Coordinator

    4 months ago

    Dartmouth, Canada EfficiencyOne Full time

    **We transform the way people use energy**_._** **_ - ** **About EfficiencyOne** Our core values are Integrity, Innovation, and Partnership. EfficiencyOne is a leading efficiency enterprise. We work with several outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and beyond. We transform the way...

  • Customer Account Manager

    4 months ago

    Dartmouth, Canada Customer First Financing Full time

    **Requirements**: - Previous sales experience, preferably in a target-driven environment. - Comfortable making outbound phone calls and engaging in phone-based sales activities. - Strong communication and interpersonal skills, with the ability to build rapport with customers. - Excellent organizational skills and attention to detail to manage administrative...

  • Quality Assurance Specialist

    3 months ago

    Dartmouth, Canada AGAT Laboratories Full time

    AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation,...

  • Quality Assurance Technician

    4 months ago

    Dartmouth, Canada Atlantic Hardchrome Full time

    **Atlantic Hardchrome **is a Nova Scotia based full service company. We provide equipment repair, manufacturing, machining, CNC machining, grinding & plating services to the Industrial, Aerospace, Mobile Equipment, Construction, Forestry, Oil & Gas, and Energy sectors. **Quality Assurance Technician** Reporting to the Quality/Engineering Supervisor as...

  • Quality Assurance Manager

    3 months ago

    Dartmouth, Canada EfficiencyOne Full time

    **_We come to work every day to make the world a better place._** **_ - ** **About EfficiencyOne** Our core values are Integrity, Innovation, and Partnership. EfficiencyOne is a leading efficiency enterprise. We work with a number of outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and...

  • IT Support Analyst

    3 months ago

    Dartmouth, Canada Parts for Trucks Full time

    Parts for Trucks has been an industry leader serving the transportation industry for over 100 years. With operations coast to coast, we understand the importance of a robust IT infrastructure. We are seeking an experienced IT Support Analyst / Team Lead to guide our talented team in providing exceptional technical support to our internal stakeholders. If you...

  • Underwriting Quality Assurance Specialist

    4 months ago

    Dartmouth, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.We have an outstanding career opportunity within our Personal Insurance Quality Assurance team. You will be joining a fast-paced, h

  • Jewellery Quality Assurance Inspector

    3 months ago

    Dartmouth, Canada CJ Limited Full time

    The Head Office for **Charm Diamond Centres **(CJ Limited), located in Dartmouth, NS, is looking for a **Quality Assurance Inspector** to join our team to ensure our jewellery meets the highest standards of quality and craftsmanship. Operating over 80 stores from coast to coast, CJ Limited is the largest independently owned Canadian Jewellery Company and a...

  • Client Care Team Lead

    2 weeks ago

    Dartmouth, Canada Steele Auto Group, Client Care Center Full time

    Steele Auto Group is seeking a dynamic and motivated **Client Care Team Lead** to join our **growing team** as this will be for multiple **new positions **with our organization. **Location**: Hybrid/Remote within Nova Scotia or New Brunswick. Occasional travel (less than 10%) to dealerships throughout Atlantic Canada and to the Client Contact Center Located...

  • Quality Assurance Manager for Edibles

    3 months ago

    Dartmouth, Canada Yoshimi Investments Inc Full time

    We’re a microprocessor (edibles) who co-packs for other brands (and we also have two brands ourselves that will be a main area of focus). This position will lead and manage the following areas: - Maintaining overall quality assurance program and compliance with all relevant regulations - R&D for new edible formulations - Managing and maintaining overall...

  • Quality Assurance Technician

    4 months ago

    Dartmouth, Canada CarbonCure Technologies Full time

    About CarbonCure Technologies CarbonCure Technologies is on a mission to make concrete a climate solution, reducing embodied carbon emissions in the built environment and transforming concrete plants into a worldwide network of carbon removal factories. CarbonCure is scaling an integrated decarbonization platform, with hundreds of systems deployed across...

  • Quality Assurance Quality Control Inspector

    2 weeks ago

    Dartmouth, Canada Express Employment Professionals - Ottawa East Full time

    Our client, a reputable international defence company with an office located in Dartmouth, NS, is currently looking for a Quality Assurance / Control Inspector to join their team on a permanent basis. The ideal candidate has high attention to detail, the ability to use and understand measuring equi

  • Product Specialist Fresh Floral

    3 months ago

    Dartmouth, Canada MacArthur's Quality Flowers & Plants Full time

    **Summary**: The Product Specialist is responsible for overseeing, managing, and presenting products delivered to mass market customer locations across the Maritimes. This role emphasizes increasing sales through effective merchandising of potted and fresh cut flowers and maintaining high standards in product quality and presentation. The Specialist will...

  • Quality Assurance Engineer in Medical Technology

    1 month ago

    Dartmouth, Nova Scotia, Canada Ultra Electronics Full time

    Safeguarding the Seas for the World's Navies. Step into a realm where advanced technology intersects with exceptional expertise. Ultra Maritime is at the forefront, delivering multi-mission solutions that protect and empower naval forces globally. Our extensive portfolio of capabilities showcases innovations utilized by naval fleets across allied nations...

  • Director of Care

    4 weeks ago

    Dartmouth, Canada GEM Health Care Group Full time

    We are seeking a dedicated and experienced Director of Care to oversee the provision of high-quality care services in our senior living community. The ideal candidate will have a strong background in nursing, dementia care, and medication administration, with a passion for enhancing the well-being of our residents. Qualifications - Proven experience in a...

Quality Assurance Analyst, Customer Care Team

4 months ago

Dartmouth, Canada Medavie Blue Cross Full time

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company. 
 
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,700 employees. Our mission is to improve the wellbeing of Canadians.

Job Title: Quality Assurance Analyst, Customer Care Team (Call Centre)- 12 Month Term Department: Government Competition: 87098 Internal/External: Both Employment Type: Part Time Term Location: NS, Remote available Salary: Competitive Compensation Reports To: Manager, Contract Mgt NS Prov. Programs

Position Summary


We currently have an opening for an accountable, self-directed individual with strong attention to detail to join our Nova Scotia Provincial Programs team. Nova Scotia Provincial Programs administers the Medical Service Insurance (MSI) on behalf of the Government of Nova Scotia, covering over 1 million Nova Scotians.


The Quality Assurance Analyst ensures that customer service standards are met by performing evaluations on incoming calls, enrolment applications, claims payment, and other work that is conducted for our clients, looking at overall interactions, accuracy of information delivered, and overall customer experience delivered. Quality Assurance Analysts provide the necessary feedback to help identify trends and areas of opportunity for coaching, continuous improvement, and mitigation of future risks. This role will initiate and encourage open communication with internal stakeholders and collaborate with business partners to implement and assure clarity and accuracy of processes and procedures to mitigate errors.

This is a part-time, 12-month term position. Hours of work are 25 hours/week and individuals must be available to work between core business hours of 8 . – 5 . AST, Monday to Friday.

Key Responsibilities

Perform quality monitoring of employee work and interactions, measuring adherence to policies and procedures as well as effective practice. Distribute all quality assurance results and scorecard summaries within established deadlines and effectively communicate with internal stakeholders the quality assurance scoring and details. Relay findings to various levels of leadership by utilizing a diverse array of data sharing and communication techniques. Work directly with leaders to provide feedback on the performance of the team and recommendations to improve the employee and customer experience. Develop and maintain understanding of business processes and customer expectations through regular reviews of job functions (.: job shadowing, reviewing current/relevant process documentation and taking part in regularly scheduled refresher training). Evaluate existing quality assurance processes to identify any gaps or necessary improvements and/or recommended changes. Promote quality assurance best practices and encourage continuous growth through information education to internal teams including employee coaching and training. Create process documents, reporting tools, and training resources to support Nova Scotia Provincial Programs. Develop and maintain expertise in privacy guidelines and procedures and support privacy-related training and communication within Nova Scotia Provincial Programs. Develop and maintain understanding of Nova Scotia Provincial Program’s service level standards and develop processes to ensure mitigation of breaching the standards. Analyze reporting trends to identify opportunities for process improvement. Provide operational support to the Provincial Programs as needed and perform other assigned duties as required.

Required Qualifications


Education: Post-secondary education in business, finance, office administration and / or have a background in the Quality Assurance field.
Work Experience: 2 to 5 years of relevant experience, experience in insurance or government funded programs considered an asset, business knowledge of Medavie systems would be considered and asset.
Computer Skills: Excellent knowledge of Microsoft Office Suite of products, particularly Word, Excel, and SharePoint as well as Adobe/Foxit Phantom PDF, knowledge of Verint/Cisco Finesse considered an asset.
Language Skills: English – written and spoken.