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Team Lead

4 months ago

Whistler, Canada Gibbons Full time

About Gibbons:

Core Purpose

Making People Happy

Vision

To be the most trusted and recommended brand by our team, our guests, and the communities we serve.

Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class. We want to continue to give back to Athletes, Artists, and Entrepreneurs as we believe it's these people who shape the world and bring culture to each community we are fortunate enough to serve. 

Values

Encourage Trust

Have Fun

Show Kindness

Act Like an Owner

Hustle

If the above aligns with your values and career aspirations, we'd love to work with you 

The Role:

Join the Vallea Lumina team in creating unforgettable, enchanting, and immersive experiences As the Team Lead, you'll be an expert in Vallea Lumina’s offerings as well as understanding the intricacies of all TAG activities and how they fit together. Your role isn't just about managing; it's about taking ownership and ensuring seamless daily operations at our Cougar Mountain site.

Responsibilities:

Lead nightly Lumina operations, coordinating with the Lumina Tech Team for optimal guest experiences. Manage a team of 10+ employees nightly, providing new hire and safety training, and assisting the manager in performance management.  Ensure operational effectiveness, safety standards, and exceptional guest experiences. Contribute to policy development and implementation. Assist with scheduling, payroll, communication, and monitoring course maintenance needs. Engage with guests, gather feedback, handle bookings, and enhance guest experience. Act as the main point of contact for incidents/emergencies, ensuring team readiness and accurate reporting. Support management in hiring, training, and performance management processes. Other duties as reasonably directed. 

Requirements:

Minimum 2-years of experience in tourism, adventure tourism and/or activity operational delivery is preferred.  Excellent communication and problem-solving abilities. Reliable and responsible. Ability to work in fast-paced environments. Standard First Aid required; 80-hour Outdoor First Aid preferred. Valid Driver’s License. Physically fit, able to lift up to 30lbs, mobile, and adaptable. Positive, respectful attitude. Flexible with working hours, including evenings, weekends, and holidays.

Team Perks:

50% off F&B across our Gibbons Venues. 50% off for Team Members and 20% off for friends and family with The Adventure Group. 25% off for Team Members and 20% off for friends and family at The Adara. 20% off The Spa at Whistler. 3rd party perks at a variety of local businesses. Company events