Contents Production Lead
4 months ago
Who We Are
ServiceMaster Restore Fraser Valley provides emergency response, restoration and reconstruction services to the insurance industry, residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire, flood, wind, mold, and other hazards.
What We Offer
ServiceMaster Restore fosters a culture of team work and efficiency, where personal development is encouraged and a fun, family work environment is valued. We also offer competitive wages and benefits which include Health, Dental, RRSP and profit sharing.
What We are Looking For
Get it done right, can-do attitude, win as a team. These are our Core Values. We are growing and looking for a Contents Production Lead who embodies these values and wants to be part of our Abbotsford team.
As a Contents Production Lead, you will work closely with the Contents Manager and will be responsible for the completion of all restoration contents claims from start to finish.
The Technical Side of What You’ll Bring
Tracking all claims to be processed – including location, status, and time to completion Processing contents, assisting staff with questions, and training new staff on processing & quality control Completing damage reports and giving to Dep’t Manager Using Encircle program to document all contents to be sent out to sub trades for servicing/repairs Communicating any PO’s required for internal sub trades Setting up and attending viewings with Insureds, Project Managers and/or Adjusters Ensuring when claims are complete, contents are returned to the Dep’t and matched up with balance of the claim Keeping track of contents going to laundry, assisting where needed, and ensuring completed laundry is matched up with balance of the claim Miscellaneous small deliveries to assist Lead Warehouse Technician Tracking supplies & stock, place order when needed Cross train for dispatch, assist Dep’t Manager when setting up claims and creating job board Cross train for forklift operation (forklift ticket required)The Softer Side of What You’ll Bring
2-3 years in Contents restoration, preferably Lead experience Strong communication skills for dealing with Insureds, Project Managers & Adjusters Driven to ensure our customers receive timely, high quality service while maintaining company compliance with insurance regulations, protocols and timelines Attitude of learning and ownership of the job Organization, detail orientation and accuracy Strong ability to teach/motivate/coach staff towards excellence Problem solving/investigative skills Initiative to start jobs and finish them through to completion Empathy with clients/customers who have experienced loss of personal propertyWe thank all applicants for their interest, however, only short-listed candidates will be contacted.
By joining ServiceMaster Restore, you'll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity, where successful people work together to achieve common goals.
Are you interested in being part of a fun, fast-paced work environment? Do you want to be part of a team that seeks to provide restoration of property and peace of mind for individuals who have experienced a property loss? Can you empathize with customers while providing prompt, professional service? Do you have construction and/or cleaning knowledge? If you answered YES, ServiceMaster Restore may be a perfect fit for you
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