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Sales Representative
4 months ago
ABOUT THIS ROLE
Summary
Promote, commercialize and sell, to new and pre-owned auto dealers, the D2C Media suite of solutions, including websites, website add-ons, digital advertising, facebook marketplace, CRM and VBDC services.
Location: Must reside in the Greater Toronto Area, Ontario, Canada
Main Responsibilities:
Retain and Grow Existing Accounts:Develop and implement strategies to retain and nurture relationships with existing customers.Analyze customer accounts by using D2C Media dealer performance reports, dashboards and benchmarks and identify growth opportunities.Conduct monthly performance reviews with customers, present identified opportunities and propose solutions to upsell products or services.Present and train customers on D2C Media solutions: current portfolio and upcoming innovations. Invite D2C Media SMEs when needed.Confirm next month digital advertising budgets before the 29th of each month.Participate in the D2C Media escalation process when customers feel/need to get a support request prioritized or when they feel SLA is not met.Act as a support agent, when it’s appropriate, by leveraging the flexibility of D2C Media CMS and providing on the spot resolutions to customers.Act as a trusted advisor to customers, offering solutions that align with their business objectives. Market Share Expansion: Create acquisition opportunities by introducing D2C Media to prospects in your assigned territory.Book introduction meetingsQualify opportunities Nurture prospects and facilitate proposal process: Plan the strategy with your sales director or vice presidentNurture the prospectBook a detailed presentationPlan the meeting (with other D2C Media participants if needed)Present D2C Media value propositionProposeClose transaction Participate in website deliveries: Participate and facilitate the following milestones in the website delivery process. Requirements and specifications gathering process. Dealer contacts for the programSpecific timelines to be respectedPackage and features selectionDetails on current provider(s) that will be replaced by D2C MediaDomain ownership and informationSites sections and CMS functions to activateThird-Party Integrations to activateInventory management: pre and post launch (new, pre-Owned, others)SEO specific instructionsPages to migrateLeads distribution rules: forms, chat and phone linesDesign and Template selections Site mock-up approvalStaging site approvalInventory imports, exports and pricing approvalTrain the dealer and get launch approval from the dealer.Post-Launch kickoff meeting with the dealership employees to present the new website or other services included in the agreement, provide additional training, launch the support model and discuss performance review sessions. Drive Revenue Growth Meet and exceed acquisition targets.Meet and exceed revenue targets.Build and maintain strong, long-term customer relationships through regular communication and exceptional customer service.Monitor sales performance and improve knowledge Update Sales CRM every day for the following modules: AccountOpportunitiesPerformance review Participate in a weekly session with the sales director. Participate in product sessions when appropriate.
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