Customer Experience Lead
1 month ago
Requisition ID: 210552
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
About the role
What you’ll be doing…
Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
Is this role right for you? In this role you will:
- Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
- Build strong customer relationships and deliver excellent customer service
- Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
- Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
- Act as a change management lead by assisting with the implementation of new policies and procedures
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
- Excellent leadership skills, able to coach and develop your team
- Strong customer service skills
- Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
- Excellent communication skills
- Availability to work a flexible schedule
- Previous banking experience is a strong asset
- Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
What’s in it for you?
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities– for you and our customers.
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package.
Location(s): Canada : British Columbia : Port Coquitlam
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
-
Customer Experience Lead
3 weeks ago
Port Coquitlam, British Columbia, Canada Scotiabank Full timeAs a Customer Experience Lead at Scotiabank, you will be responsible for driving customer satisfaction and loyalty in our Retail Service teams.About the RoleThis is an exciting opportunity to lead and support a high-performing team of Customer Experience Associates, championing Scotiabank's core values and culture. We are looking for an enthusiastic and...
-
Customer Experience Lead
1 month ago
Port Coquitlam, Canada Scotiabank Full timeRequisition ID: 210552 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...
-
Customer Experience Director
4 weeks ago
Port Coquitlam, British Columbia, Canada Scotiabank Full timeAbout the RoleThis leadership position is responsible for overseeing high-performing Retail Service teams at Scotiabank. The ideal candidate will champion Scotiabank's core values and culture, while prioritizing customer success and financial goals.Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates.Build strong...
-
Customer Experience Manager
6 months ago
Port Coquitlam, Canada Michaels of Canada, ULC. Full timeStore - VAN-PORT COQUITLAM, BC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...
-
Customer Experience Manager
8 months ago
Port Coquitlam, Canada Michaels of Canada, ULC. Full timeStore - VAN-PORT COQUITLAM, BC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...
-
Customer Experience Manager
7 months ago
Port Coquitlam, Canada Michaels of Canada, ULC. Full timeStore - VAN-PORT COQUITLAM, BC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...
-
Customer Experience Manager
3 weeks ago
Port Coquitlam, British Columbia, Canada Chipotle Mexican Grill Full timeCompany OverviewChipotle Mexican Grill, Inc. (NYSE: CMG) is a leader in the food industry, committed to serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives.The company has restaurants in the United States, Canada, the United Kingdom, France and Germany, making it a pioneer...
-
Customer Experience Associate
5 days ago
Port Coquitlam, Canada TD Bank Full time**Work Location**: Port Coquitlam, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer...
-
Customer Experience Associate
6 months ago
Port Coquitlam, Canada TD Bank Full time**Customer Experience Associate**: - 414687BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 11-2755 Lougheed Highway **Employment Type** - Regular **City** - Port Coquitlam **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...
-
Customer Experience Associate
6 months ago
Port Coquitlam, Canada TD Bank Full time**Customer Experience Associate**: - 424207BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 11-2755 Lougheed Highway **Employment Type** - Regular **City** - Port Coquitlam **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...
-
Experience Manager
3 weeks ago
Port Coquitlam, British Columbia, Canada Scotiabank Full timeJoin Scotiabank, a leading bank in the Americas, as an Experience Manager - Customer Service.About the RoleIn this role, you will be responsible for delivering exceptional customer service and experience by processing day-to-day transactions, building strong relationships with customers, and identifying opportunities to exceed their needs.The ideal candidate...
-
Store Manager
2 months ago
Port Coquitlam, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a seasoned Store Manager - Customer Experience to join our team in Port Coquitlam, Canada. As a key member of our team, you will be responsible for supervising daily operations, ensuring high-quality service, and leading a team of employees.Key Responsibilities:Supervise daily operations, ensuring efficient workflows and high-quality...
-
Customer Experience Leader
3 weeks ago
Port Coquitlam, British Columbia, Canada Scotiabank Full timeAt Scotiabank, we're seeking a Customer Experience Leader to join our Canadian Banking Branch network. As the face of our organization, you'll be responsible for providing exceptional service and support to customers throughout their journey.About the RoleThis is a customer-facing role that requires strong communication and interpersonal skills. As a...
-
Customer Experience Specialist
2 months ago
Port Coquitlam, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000We are looking for a Service Delivery Professional to join our team at beBee Professionals. In this role, you will be responsible for providing exceptional service to our customers, handling their inquiries and resolving any issues they may encounter.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information about products...
-
Customer Experience and Service Delivery Manager
3 weeks ago
Port Coquitlam, British Columbia, Canada Scotiabank Full timeJob OverviewWe are seeking an experienced leader to oversee our Retail Service teams at Scotiabank.About the RoleThis role is responsible for leading a team of Customer Experience Associates and Senior Customer Experience Associates.Key Responsibilities:The ideal candidate will have excellent leadership skills, with experience managing a team of employees....
-
Casual Customer Experience Associate
3 weeks ago
Port Coquitlam, Canada Scotiabank Full timeRequisition ID: 211344 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...
-
Customer Experience Associate
6 months ago
Port Coquitlam, Canada Scotiabank Full timeRequisition ID: 191928 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...
-
Port Coquitlam, British Columbia, Canada Advantage Solutions Inc. Full timeWe are seeking a talented individual to contribute to the success of our retail operations. As part of Advantage Solutions, you will be part of a network of experienced professionals serving leading brands and customers globally.About this RoleIn this exciting retail role, you will promote sales by introducing customers to products through sampling. This...
-
Customer Service Supervisor Lead
3 weeks ago
Port Coquitlam, British Columbia, Canada M2 Distribution Ltd Full timeAbout the RoleWe are seeking an experienced Customer Service Supervisor to lead our team in providing exceptional customer service. The successful candidate will have a strong background in customer-facing roles and experience in supervising staff.Job DescriptionDurée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 30 hours per weekThe...
-
Customer Service Supervisor Lead
3 weeks ago
Port Coquitlam, British Columbia, Canada Vansa Renovation Ltd Full timeWe are seeking an experienced Customer Service Supervisor to lead our team at Master Swift Renovation and Construction.Job SummaryThis is a permanent full-time position, working 40 hours per week. The successful candidate will have excellent communication skills and be able to work under pressure.About the RoleThe Customer Service Supervisor will be...
