Found in: Talent CA
Description:s across the Canadian Rocky Mountain Region and through North and Central America to communicate information and manage regional reservations for VIP guests. Championing TrustYou which monitors the online reputation of the hotel. Investigating and responding to all constructive Voice of the Guest (VOG) post-stay surveys coming into the hotel. Receiving, tracking, investigating, and responding to all guest feedback directed to the hotel, sometimes in conjunction with the GM and DOO or on own in a timely, empathetic, and professional manner. Managing and tracking all charitable donations on behalf of the hotel, as well as booking all gift certificate reservations. Monitoring email inboxes and phone lines for GM and DOO. Organizing internal meetings, including working with the Conference Services and Banquets teams to create Banquet Event Orders, set up meeting rooms as needed, arrange for meal or snack options, and communicate all details to attendees. Making travel arrangements for Executive team members, visitors from other properties or Corporate Office, or the hotel’s ownership team including all forms of transportation and hotel stays. Managing the hotel’s corporate credit card and expense report, as well as the expense reports of the GM and DOO. “ALL – Accor Live Limitless” (loyalty program) champion. Monitoring the hotel’s common inbox during working hours, replying to requests or sharing with other departments as needed. Running a variety of daily, weekly, monthly, and annual reports as required by corporate or hotel standards. Obtaining quotes and creating purchase orders for the Executive Office and other departments as required. Updating and arranging the printing of the hotel’s Guest Service Directory. Conducting meet and greets with VIP visitors, including politicians, celebrities, and other high-profile guests. Communicating information to all Leaders or Colleagues on behalf of the GM or DOO. Preparing and/or proofing PowerPoint presentations as required (i.e. strategic plans, budgets, colleague meetings, etc.) Together with the ownership team, managing requests, communication, opening, closures, and miscellaneous tasks relating to the third-party hotel stores/concessions and hotel desks. Attending meetings as directed and taking detailed minutes, concentrating on actionable items, and following up to ensure completion. Actively participating in hotel committees as required, including the Health & Safety and Service Excellence committees. Managing payroll and vacation tracking for the Executive Office and submitting details on a bi-weekly basis. Maintaining the hotel’s business licence annually, working with Parks Canada to amend the licence as needed. Ordering all Fairmont-branded stationary for the hotel and tracking stock in storage on a semi-annual basis. Ordering business cards for all Leaders in the hotel and other positions as needed. Negotiating contract and managing fleet of printers for the hotel. Writing of daily personalized welcome cards for VIP’s, loyalty program members and guests celebrating special occasions Ensure a clean and safe working environment, and actively participate in health and safety initiatives Adhere to all hotel environmental policies and initiatives Carry out any other tasks as assigned
Your experience and skills include:Highly committed and dynamic individual with proven ability to lead and maintain confidentiality 1-3 years’ experience in an administrative or leadership role High School graduate with a diploma in administration/hospitality or university degree an asset Excellent Microsoft Word, Excel, PowerPoint and Outlook skills Knowledge of Property Manager an asset Excellent organizational ability, prioritizing and working within a high volume, fast paced environment Self-starter, intuitive and empathetic Solid contributor with excellent initiative, judgement and sense of responsibility Outstanding communication skills, both written and verbal, with creative writing skills Ability to learn new computer programs quickly Ability to maintain high service levels under pressure
You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.
6 hours ago
Lake Louise, Canada
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