Customer Service Manager

3 weeks ago


Montreal, Canada Lufthansa Technik AG Full time

Your main tasks include, among others:

Independent responsibility for commercial processing and operational handling of the contract from the point of view of cost effectiveness Identifies and manages revenue opportunities within his/her scope of responsibilities. Realizes cross- and up-selling potential Responsible for perfect functioning of customer interface while giving consideration to contractual service agreements and internal KPIs Independently develop, document and implement work procedures Responsible for first escalation level for process related issues Monitor and support performance level reporting Responsible for correct cost booking and in time invoicing Customer complaint management (pro-actively...)

* All other duties as assigned or required

Flight privileges, 15 Vacation Days, Education, Employee Assistance Program, Life Insurance, Long Disability, up to 60 Sick Days

If you want to be the next Customer Service Manager , you must fulfill the following requirements:

High school diploma/GED required College degree/vocational training desirable Bachelor’s degree desirable 2+ years of experience in MRO / Supply Customer Service required Fluency in English language required German and French language desirable Knowledge in MRO Customer Service / repairs management required Knowledge in SAP, MAX, CSM Training or equivalent OTJ desirable MS Office skills as user Excellent ability to work under pressure Strong adaptability Excellent flexibility Excellent cost consciousness Excellent communication skills Excellent customer service Excellent negotiating skills Responsible of budget: costs and revenue Responsible for and influences up to USD 50.000 Willingness to travel Must possess permit to work in Canada

* CV/Resume required

* Company may provide relocation assistance



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