Patient Experience Coordinator
4 months ago
Company Description
Spectrum Health Care is hiring a Patient Experience Coordinator for our corporate office in Toronto .
As a Patient Experience Coordinator , you will be responsible for completing patient surveys and analyzing and interpreting the data for stakeholders.
This role is for you if:
You are customer service superstar You are an expert in Excel and enjoy working with data sets to create reports You enjoy finding and presenting insights from data analysis to stakeholdersOur people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.
At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.
Job Description
Complete surveys across our patient population each month Creating monthly and quarterly reports for presentation to stakeholders Analyze and interpret data to identify trends and recommend areas of improvement Customizing survey tool for use within our specialty programs (such as clinics and palliative care) Record data and ask probing questions to gather clear and usable data Send survey reminders on a weekly basis Manage patient concerns received via phone survey, escalate as appropriate and follow up with patient
Qualifications
Post-secondary education, in Business or related field 2+ years’ experience in a customer service role 1+ years’ experience working with data Advanced skills in MS Excel Strong analytical skills Strong presentation skills
Additional Information
Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click to learn more about this esteemed honour.
We thank all applicants, however, only those individuals selected for interviews will be contacted.
In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.
If you require accommodation because of disability through the recruitment process, please contact Human Resources at () for assistance.
Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.
-
Patient Experience Coordinator
4 weeks ago
Toronto, Ontario, Canada Spectrum Health Care Full timeAbout the RoleSpectrum Health Care is seeking a skilled Patient Experience Coordinator to join our team. As a key member of our corporate office in Toronto, you will play a vital role in enhancing patient satisfaction and quality of care.Key ResponsibilitiesConduct patient surveys to gather feedback and insightsAnalyze and interpret data to identify trends...
-
Patient Experience Coordinator
4 weeks ago
Toronto, Ontario, Canada Spectrum Health Care Full timeJob SummarySpectrum Health Care is seeking a highly skilled Patient Experience Coordinator to join our team. As a key member of our corporate office in Toronto, you will be responsible for analyzing and interpreting patient survey data to identify trends and areas for improvement.Key ResponsibilitiesComplete patient surveys across our population each...
-
Patient Experience Quality Improvement Coordinator
5 months ago
Toronto, Canada Humber River Health Full timePosition Profile: **Humber River Health. Lighting New Ways In Healthcare.** Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000...
-
Patient Coordinator
5 months ago
Toronto, Canada Birecruit Full timeA cosmetic dermatology practice in Toronto is seeking a Patient Coordinator to join their growing team. As a Patient Coordinator, y ou will support patients during their appointments, liaison between the patient and service providers, and are the primary contact to patients for all inquiries between appointments. **Responsibilities**: - Welcoming and...
-
Patient Coordinator
7 months ago
Toronto, Canada Harbour Front Dental Full time**Responsibilities**: - Greet and welcome patients and visitors with a friendly and professional demeanor. - Schedule patient appointments, including follow-ups and referrals. - Collect and process patient information, including medical history and demographics. - Maintain accurate patient records and documentation. - Handle patient check-in and check-out...
-
Patient Experience Coordinator
4 weeks ago
Toronto, Ontario, Canada Spectrum Health Care Full timeJob SummarySpectrum Health Care is seeking a skilled Patient Experience Coordinator to join our corporate office in Toronto. As a key member of our team, you will be responsible for collecting and analyzing patient feedback to identify areas for improvement.Key ResponsibilitiesCollect and analyze patient feedback through surveys and other meansIdentify...
-
Patient Coordinator
5 months ago
Toronto, Canada TMB Cosmetic Surgery Clinic Full time**Job Description: Patient Coordinator - TMB Cosmetic Surgery** As the most “forward facing” employee at the TMB practice, the Patient Coordinator is equal parts brand ambassador, gatekeeper, salesperson, problem solver, multitasker and general office administrator. They keep the patients happy, the office running smoothly, and Dr. Born running on time....
-
Patient Experience Coordinator
4 weeks ago
Toronto, Ontario, Canada Spectrum Health Care Full timeJob SummarySpectrum Health Care is seeking a highly skilled Patient Experience Coordinator to join our corporate office in Toronto. As a key member of our team, you will be responsible for collecting and analyzing patient feedback to identify areas for improvement.Key ResponsibilitiesCollect and analyze patient feedback through surveys and other...
-
Patient Coordinator
7 months ago
Toronto, Canada Sherbourne Dental Associates Full timeSherbourne Dental Associates is a leading dental practice in Toronto, Ontario dedicated to providing top-quality dental care and promoting good oral health as the foundation of overall well-being. Our commitment to excellence, compassionate patient care, and a supportive work environment make us a preferred destination for both patients and dental...
-
Patient Coordinator
5 months ago
Greater Toronto Area, Canada Canada Vein Clinics Full timeCanada Vein Clinics is seeking a Patient Care Coordinator to join our team of professionals at our GTA clinics (Toronto, Mississauga, Markham, Vaughan, Richmond Hill). **Position Outline and Responsibilities** - A Patient Care Coordinator is responsible for engaging with patients who have scheduled a consultation with our clinic. You will provide education...
-
Patient Coordinator
3 weeks ago
Toronto, Canada GraceMed Full timePatient Partnerships, One Coordinator at a Time: Join Our Team! GraceMed Don Mills (CPSC) is looking for a Patient Coordinator to join our team! GraceMed is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare in multiple locations. Our purpose is to help a growing number of...
-
Patient Experience Coordinator
3 weeks ago
Toronto, Ontario, Canada Spectrum Health Care Full timeAbout the RoleSpectrum Health Care is seeking a highly skilled Patient Experience Coordinator to join our corporate office in Toronto. As a key member of our team, you will be responsible for analyzing and interpreting patient survey data to identify trends and areas for improvement.Key ResponsibilitiesComplete patient surveys across our population each...
-
Part-time Patient Experience Coordinator/medical
5 months ago
Toronto, Canada Athlete's Care Sports Medicine Centres Full time**Part-time Patient Experience Coordinator/Medical Receptionist** - Must have a passion for patient care with minimum 1 year customer service experience Athlete’s Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area. We are currently hiring for a part-time medical receptionist for our Richmond & John...
-
Patient Experience Specialist
5 months ago
Toronto, Canada Michael Garron Hospital Full time**Position Overview** Reporting to the Manager of Patient Experience & Relations, and working collaboratively with leaders and clinical teams across the organization, the Patient Experience Specialist contributes to advancing a culture of patient and family centred care. The Patient Experience Specialist uses their emotional intelligence to support and...
-
Patient Experience Manager, BioAdvance
4 weeks ago
Toronto, Ontario, Canada Disability Solutions Full timeJob DescriptionJanssen Inc. is seeking a Manager, Patient Experience, to be based in Toronto, Canada. This role will work in office 3 days a week and remotely 2 days a week, as per the company's Flex Policy.The Patient Experience Manager will be responsible for designing, developing, and launching new patient support services and programs across the Janssen...
-
Administrative Patient Coordinator
1 month ago
Toronto, Canada Dr. Mitchell BrownToronto Plastic Surgery Full timeDr. Mitchell Brown is seeking a Patient Care Coordinator for our Cosmetic Surgical practice. **Job Outline and Responsibilities** A Patient Care Coordinator is responsible for engaging with patients that contact the practice, providing education regarding plastic surgery procedures, facilitating consultations and scheduling surgical procedures. The patient...
-
Surgical Patient Coordinator
5 months ago
Toronto, Canada Toronto Plastic Surgery Full timeToronto Plastic Surgery is seeking a Patient Care Coordinator for our Cosmetic Surgical practice. **Job Outline and Responsibilities** A Patient Care Coordinator is responsible for engaging with patients that contact the practice, providing education regarding plastic surgery procedures, facilitating consultations and scheduling surgical procedures. The...
-
Bariatric Patient Coordinator
5 months ago
Toronto, Canada Clinic 360 Inc. Full timeBariatric Patient Coordinator - Clinic 360 (Bariatric and Plastic Surgery Clinic) Job Summary: Reports to: Bariatric Director, Nursing Director **Responsibilities**: - Serve as a clinic ambassador for the 360 Sleeve program, representing Clinic 360 to potential patients. - Act as a proactive and autonomous lead in coordinating and providing continuity of...
-
Patient Experience Associate
5 months ago
Toronto, Canada MediPharm Labs Inc Full timeMediPharm Labs offers a professional and collaborative workplace culture in a leading-edge facility built to international pharma standards. Our company is a recognized leader in the Cannabis industry, having won numerous cannabis and entrepreneurial awards. Our growing team of scientists, technicians, engineers, and business professionals delivers quality...
-
Patient Admin Coordinator
5 months ago
Toronto, Canada GraceMed Full time**Patient Partnerships, One Coordinator at a Time: Join Our Team! IHH **is looking for a **Patient Admin Coordinator** to join our team! **The Institute for Hormonal Health (IHH)** is the leading integrative medical clinic in Canada specializing in the treatment of health issues that are hormonal in origin. The Institute utilizes state-of-the-art technology...