Customer Experience Manager

2 weeks ago

Mississauga, Canada GardaWorld Full time

Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally.

As a Customer Experience Manager, you will be in a key leadership role responsible for managing the Facilitator team. You will ensure the delivery of exceptional customer service and a seamless passenger experience throughout the screening process. This role involves overseeing the facilitation of passengers, addressing customer concerns, and collaborating with internal and external stakeholders to enhance customer satisfaction and experience.

Customer Experience Manager Job Responsibilities:

  • Provide leadership, guidance, and support to the Facilitator team.

  • Establish performance expectations, track progress, and offer continuous coaching and feedback.

  • Foster a positive and inclusive team culture that promotes teamwork, accountability, and continuous improvement.

  • Conduct regular team meetings and individual performance evaluations.

  • Monitor and improve the efficiency of passenger flow, queue management, and wait times.

  • Address and resolve customer concerns, complaints, and escalations in a timely and effective manner.

  • Act as a primary point of contact for escalations and coordination with relevant stakeholders.

Customer Experience Manager Qualifications:

  • Post-secondary education or equivalent work experience.

  • A minimum of 1-3 years of experience working in the aviation industry, or similar service

  • Fluency in both English and French

  • Strong leadership and team management skills, with the ability to motivate and inspire a diverse group.

  • Excellent interpersonal and communication skills, with a customer-centric approach.

  • Ability to handle customer escalations and resolve conflicts in a professional and empathetic manner.

  • Awareness of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) and the Official Languages Act (OLA).

  • Knowledge of American Sign Language (ASL) or Langue des signes du Québec (LSQ) is preferred.

  • Experience working with Indigenous peoples, the LGBTQ community, and diverse populations.

Employment Details:

  • Employment Type: Permanent

  • Locations: Toronto, ON & Montreal, QC

If you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you Apply now and let's build something incredible together

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.


We thank all candidates for their interest; however, we will communicate only with the selected candidates.


Job Segment: Manager, QC, Bilingual, Management, Quality

  • Customer Experience Manager

    1 month ago

    Mississauga, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...

  • Customer Experience Manager

    5 months ago

    Mississauga, Canada GardaWorld Full time

    Reporting to the Regional Director, the Customer Experience Manager is a key leadership role responsible for managing the Customer Experience Facilitator team. The Customer Experience Manager ensures the delivery of exceptional customer service and a seamless passenger experience throughout the screening process. This role involves overseeing the...

  • Customer Experience Manager

    2 months ago

    Mississauga, Canada GardaWorld Full time

    Reporting to the Regional Director, the Customer Experience Manager is a key leadership role responsible for managing the Customer Experience Facilitator team. The Customer Experience Manager ensures the delivery of exceptional customer service and a seamless passenger experience throughout the screening process. This role involves overseeing the...

  • Customer Experience Manager

    2 months ago

    Mississauga, Canada GardaWorld Full time

    Reporting to the Regional Director, the Customer Experience Manager is a key leadership role responsible for managing the Customer Experience Facilitator team. The Customer Experience Manager ensures the delivery of exceptional customer service and a seamless passenger experience throughout the screening process. This role involves overseeing the...

  • Manager of Customer Experience

    5 months ago

    Mississauga, Canada American Tall Full time

    American Tall is a thriving e-commerce brand, dedicated to producing world-class quality clothing for tall men, and women, up to 7’1. Founded by a father and son duo in 2015, the business has grown to a level that seemed almost unimaginable just a few years ago and is now a leading brand in the tall community. The growth can be attributed to the excellent...

  • Customer Experience Manager

    2 weeks ago

    Mississauga, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...

  • Customer Experience Manager

    3 weeks ago

    Mississauga, Ontario, Canada Acosta Full time

    Job SummaryWe are seeking a highly skilled Customer Manager to join our team at Acosta. This role is responsible for the management of customer relationships, driving sales growth, and achieving business objectives.Key ResponsibilitiesCustomer Relationship Management: Build and maintain strong relationships with key customers, identifying opportunities to...

  • Customer Experience Manager

    6 months ago

    Mississauga, Canada CHEP USA Full time

    **Position Purpose** The Manager, of Customer Experience will be responsible for managing and developing a team that will handle both commercial and retail customers across Canada. This individual is accountable for executing against the strategic imperatives related to best-in-class customer experience. Ensuring all touchpoints specific to customer order...

  • Customer Experience Manager

    2 months ago

    Mississauga, Canada Michaels Full time

    Store - TOR-MISSISSAUGA/WINSTON CHURCHILL BLVD, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing...

  • Customer Experience Manager

    2 weeks ago

    Mississauga, Ontario, Canada PLZ Aeroscience Corporation Full time

    Job OverviewWe are seeking a highly skilled Customer Experience Manager to join our team at PLZ Aeroscience Corporation. This is an exciting opportunity for a customer-focused professional to drive business growth and deliver exceptional results.About the RoleThis role will involve working closely with top-tier customers, providing expert support and...

  • Customer Experience Manager

    1 month ago

    Mississauga, Ontario, Canada GardaWorld Full time

    As a key leadership role at GardaWorld, the Customer Experience Manager is responsible for overseeing the Customer Experience Facilitator team. This role involves ensuring the delivery of exceptional customer service and a seamless passenger experience throughout the screening process.Key Responsibilities:Provide leadership, guidance, and support to the...

  • Customer Experience Manager

    3 weeks ago

    Mississauga, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally.As a Customer Experience Manager, you will be in a key...

  • Customer Experience Manager

    2 weeks ago

    Mississauga, Ontario, Canada Cineplex Full time

    Cineplex is a dynamic and innovative entertainment company seeking an experienced Customer Experience Manager to lead our team in delivering exceptional guest service and driving business growth. About the Role:This is a key leadership position responsible for overseeing the customer experience across all departments within our venues, ensuring seamless...

  • Customer Experience Manager

    1 month ago

    Mississauga, Ontario, Canada Indigo Books & Music Full time

    About the Role:The Customer Experience Manager is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo's customer service model and on suggesting and selling Indigo's products, promotions, and programs to our...

  • Manager, Customer Experience

    4 weeks ago

    Mississauga, Canada Pure Industrial Full time

    **Role Summary**: - As a Manager of Customer Experience, the role's purpose is to support the enhancement of the overall customer experience at Pure. The person for this role is someone who can foster a wholesome relationship with a customer-centric view between Pure's teams to ensure we provide first-class service.**Core Responsibilities**: - Creation,...

  • Project Manager

    3 months ago

    Mississauga, Canada Romet Limited Canada Full time

    **JOB TITLE: Project Manager** **Location: Mississauga** *** **Why you should come work with the Romet Team**: - **We offer market competitive salaries.**: - **Annual bonus plan**: - **100% company paid benefits.**: - **Group retirement plan**: - **Training opportunities**: - **Social events, a great team and more!** ROMET Limited was founded in...

  • Bilingual Customer Experience Manager

    5 months ago

    Mississauga, Canada Bayshore HealthCare Full time

    **ABOUT THE ROLE**: The Patient Support Services (PSS) Customer Experience Manager is responsible for overseeing our back-office call center support processes and activities. Your leadership and management skills will be vital in motivating and promoting a culture of exceptional customer experience within the Division. As the Supervisor, Customer Experience,...

  • Customer Experience Delivery Manager

    2 months ago

    Mississauga, Canada GSK Full time

    **Site Name**: Mississauga Milverton Drive **Posted Date**: Oct 8 2024 The newly formed Digital Fuel Team organization is focused on bringing data and customer experiences to life. We harness the power of data and technology to ignite experiences that matter to patients, customers and GSK. We are a diverse team of x-functional talent who are creative,...

  • Marketing Manager

    4 weeks ago

    Mississauga, Ontario, Canada Bombarbier Full time

    Bombardier is a world-leading aerospace company that designs, builds, and maintains the world's peak-performing aircraft for the world's most discerning people and businesses, governments, and militaries.As a Marketing Manager - Customer Experience, you will play a key role in developing and executing the annual customer marketing strategy to support the...

  • Product Manager

    4 weeks ago

    Mississauga, Ontario, Canada Vista Security & Investigations Full time

    Key Responsibilities:* Manage the development of customer-facing products* Analyze customer feedback and market trendsgenerate innovative solutionsRequirements:* Proven experience in product management* Strong analytical and problem-solving skills* Excellent communication and leadership skillsWhat We Offer:* Collaborative and dynamic work environment*...