Operations & Business Development Manager

6 months ago

Fort Erie, Canada GFL Environmental Full time
GFL Environmental is looking for an Operations & Business Development Manager for our Fort Erie branch The successful candidate will plan, organize, control, and direct the activities of the facility operation to accomplish desired objectives in a safe and efficient manner. Provide leadership, which results in positive employee/employer relations and project a professional corporate image. Promote and manage effective and profitable operations and resource management, high production standards, a sound risk management program, and facilitate business expansion.

Key Responsibilities:

Operations:

Supervise day-to-day operations of the facility. Assist in planning and the final approval of the daily work schedule. Establish priorities to meet customer service commitments. Establish and review productivity standards of all facility operations. Promote a strong customer focus throughout the operation.

Sales:

Promote, sell, increase and preserve facility services to businesses and industrial establishments by identifying new market areas, maintaining current customers and developing strategies to outweigh competition. Prepare sales contracts with knowledge of pricing, costs, and equipment with input from the other Facility Managers. Develop working knowledge of branch/regional profit and loss components and dynamics including pricing service, calculating desired margins and cost of service. Establish long-term business relationships with new clients to grow revenue and meet business objectives.

Financial:

Assist in development and execution of an operation profit plan that includes:

- Revenue retention & growth

- Cost of operations

- Growth objectives

- Set productivity standards

- Draft capital requests

- Ensure branch profit margins are met

Develop and implement on-going cost control program that monitors buying practices of all supplies and services. Implement corporate guidelines concerning the Preventive Maintenance program that reduces down time, improves image, reduces maintenance costs and results in lowest cost service delivery possible. Ensure that all services provided by the facility operation are billed and revenues are collected on a timely basis.

Safety:

Promote an effective safety program that seeks to prevent accidents, avoid injuries and recognize safe employees.  Ensure safe working conditions on jobsites. Investigate accidents and prepare necessary paperwork. Schedule, plan, and conduct safety meetings (monthly). 

Personnel:

Sustain a productive and motivated workforce by screening, selecting, hiring, training, developing, and evaluating personnel required to meet service commitments. Adhere to all wage and hour laws and compensate personnel for services rendered in accordance with established guidelines. Establish and maintain high appearance standards throughout all operations. Practice progressive discipline with all employee performance issues. Ensure proper completion of field paperwork (work slips, driver logs, safety paperwork, etc.) Oversee recruitment, employee training and discipline of all Branch personnel. Participate in facility on-call rotation.

Knowledge, Skills & Competencies:

3+ years’ experience in the hydro excavation, sewer flushing, and/or infrastructure maintenance industry considered an asset. Proven leadership and communication skills. Excellent communication skills (verbal and written). Excellent organization, planning and prioritization skills. Able to work independently with minimal supervision. Strong attention to detail and accuracy. Ability to remain calm under pressure and to meet deadlines.

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