Housekeeping Manager

4 weeks ago

Banff, Canada AccorHotel Full time
Job Description

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:             

  • Consistently offer professional, friendly and engaging service
  • Lead and manage the day-to-day operation of the department and ensure operational service standards are followed
  • Ensure that the highest standards of cleanliness are maintained throughout the resort property at all times
  • Establish and maintain constructive, supportive and professional colleague relationships
  • Address guest concerns and react quickly, logging and notifying proper departments as required
  • Conduct regularly scheduled departmental meetings
  • Manage the departmental budget in a fiscally responsible manner
  • Responsible for the recruitment, training and ongoing performance management of all Housekeeping Colleagues
  • Balance operational, administrative and Colleague needs
  • Follow departmental policies and procedures
  • Report necessary maintenance items
  • Follow all safety and sanitation policies
  • Other duties as assigned

Qualifications

Your Skills & Qualifications:

  • Previous hospitality leadership, minimum of three years, experience required
  • Specific housekeeping experience is preferred
  • Computer literate in Microsoft Window applications and Property Manager systems preferred
  • University/College degree in a related discipline an asset
  • Working knowledge of financial reporting structures (budgets, labour, productivity, revenue, expenses)
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Must possess a meticulous eye for detail
  • Highly responsible & reliable
  • Demonstrated ability to lead in a cohesive and supportive team environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times


Additional Information

 

  • Complimentary meal in our staff cafeteria each shift
  • Access to Employee Travel Program
  • Discounts on hotel Food & Beverage, Spa and Golf Memberships

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.

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