Claims Representative II, Accident Benefits

Company: CGIC Department: Claims Employment Type: Regular Full‑Time Work Model: Hybrid Language: English is required, French is an asset. Opportunity We are a leading Canadian financial services co‑operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to deliver on this strategy. That’s why we prioritize our people, ensuring a strong culture and development opportunities so we can thrive and live our purpose. The best part is that you will work with people who care passionately about you, our clients, and our communities. Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high‑integrity, motivated by our desire to do the right thing for our clients. As a Claims Representative II, you will have a vital role in investigating, negotiating, and resolving complex Accident Benefits (AB) claims. Your daily interactions with clients and support of client‑centric innovative solutions will be impactful to contributing to our client service culture. You will have the opportunity to grow your expertise in AB claims handling, elevate your analytical mindset, and refine your communication skills. How You Will Create Impact Investigating, interpreting coverage, negotiating, and making decisions autonomously to resolve complex automobile Accident Benefit claims. Collaborating with clients, physicians, treatment providers, employers, and rehabilitation workers to develop, approve, implement, and monitor case management plans for clients. Managing complex files in defense litigation and Alternative Dispute Resolution (ADR). Coaching, training, and providing technical support to the claims team. Providing exceptional client service in accordance with our claims service and quality standards to enable the organization to be the industry leader in client engagement. To Join Our Team You have 3+ years of P&C liability claims handling, or related insurance, or legal and/or medically‑centric business experience. You have a post‑secondary degree or diploma. You are open to working towards the Chartered Insurance Professional (CIP) designation or Medical Rehabilitation designation. You have a passion for assessing and solving customer‑centric problems, and are skilled in priority management. Having an understanding of accident benefits insurance coverage is a strong asset. You have or will attain provincial adjuster license(s) depending on the province of work. How You Will Succeed You influence change and are committed to continuous improvement, in order to exceed client expectations. You leverage critical thinking skills to identify problems and proactively propose solutions. Your strong communication skills allow you to clearly convey messages. You are an effective team player who shares knowledge to support our peers. What You Need To Know You will be subject to a Background check as a condition of employment, in the event you are the successful candidate. What’s in it for you? Training and development opportunities to grow your career. Flexible work options and paid time off to support your personal and family needs. A holistic approach to your well‑being, with physical and mental health programs and a supportive workplace culture. Paid volunteer days to give back to your community. In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. #J-18808-Ljbffr