Senior Product Owner

At Manulife, we are dedicated to making decisions easier and lives better for our clients. As a leader in Group Benefits, we provide innovative and comprehensive solutions to meet the diverse needs of our customers. We are looking for a passionate and expert Senior Product Owner to join our dynamic team, where you will have the opportunity to drive impactful changes that enhance our digital offerings and improve the overall experience of our members across our website and mobile app. Position Responsibilities Product Discovery & Delivery Leverage data, feedback, and competitive analysis to refine and prioritize features that enhance the member experience across digital platforms Collaborate with cross-functional teams to understand the strategic roadmap and experience vision, and translate these into detailed user stories, acceptance criteria, and delivery plans Provide regular updates on delivery progress; create and maintain delivery plans, timelines, and milestones to keep stakeholders aligned Partner with UX, development, QA, and customer service teams through the full delivery lifecycle. Lead dependencies and risks, proactively addressing challenges to keep initiatives on track Communicate progress and value-add outcomes clearly to stakeholders and leadership Testing & Quality Assurance Oversee user acceptance testing (UAT) and ensure all releases meet quality standards Collaborate with QA and Product Analysts to monitor and resolve defects Identify opportunities for improvement and deliver enhancements that drive measurable impact Stakeholder Collaboration Act as the voice of the member in cross-functional meetings and planning sessions Communicate progress, risks, and outcomes to leadership and key stakeholders Partner with Customer Experience, Operations, and Marketing to ensure alignment on messaging and support Required Qualifications Experience: 5+ years of experience in a Product Owner or similar role, with a demonstrated track record of accomplishment in delivering successful digital products and understanding technology environments Education: Bachelor’s degree required. Certifications in Product Ownership or related disciplines are preferred Product Understanding: Strong understanding of Agile methodologies and product lifecycle management from conceptualization to deployment, ensuring timely and successful product launches; proven ability to translate customer feedback into actionable product improvements. Skills: Excellent communication, collaboration, analytical and problem-solving skills, with strong decision-making abilities Preferred Qualifications Domain Expertise: Experience in the Canadian insurance industry, specifically Group Benefits. Digital Platform Expertise: Experience supporting digital products across end-to-end workflows (e.g., onboarding, claims, customer support). Proficient in mobile apps and responsive web platforms. Customer‑centric mindset: Strong grasp of UX research and customer journey mapping, experienced in synthesizing customer feedback to inform product decisions AI Familiarity: Familiarity with the latest AI trends and technologies, providing a forward‑thinking perspective on future enhancements Tools: Experience with tools like Jira, Confluence, and analytics platforms is an asset When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-Hybrid マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 をご覧ください。 マニュライフは機会均等を是とする雇用主です。マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。 Referenced Salary Location: Waterloo, Ontario Working Arrangement: ハイブリッド勤務 Salary range is expected to be between $80,700.00 CAD - $145,260.00 CAD If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr