AI & Automation Technical Lead

Overview CA$105,000.00/yr - CA$120,000.00/yr base pay range. Direct message the job poster from Compugen Inc. This range is provided by Compugen Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. About Compugen About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled. Dreaming, designing, and delivering isn’t just a mantra for us — it\'s a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We\'re not only focused on achieving our goals — we\'re dedicated to helping you achieve yours. If you\'re relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us. Position Overview Compugen is seeking an innovative AI & Automation Lead who can translate business objectives into technical solutions across multiple platforms—including ServiceNow, Boomi, Talkdesk, LogicMonitor, and emerging technologies. This role requires both strategic vision and hands-on technical expertise : you will define automation roadmaps aligned to business goals, guide stakeholders through process improvements, and build integrations and AI‑powered workflows that increase efficiency and improve customer outcomes. It’s a blend of consultant and technologist—helping leaders see what’s possible with automation while also making it real. Key Responsibilities Shape Automation Strategy Work with business leaders to identify pain points and opportunities for automation and AI across ITSM, contact center, monitoring, and integration processes. Leverage customer journey mapping and data analysis to uncover repetitive, high-value tasks suited to AI. Develop business cases, ROI projections, and roadmaps that tie automation initiatives to Compugen’s overall strategy. Architect & Implement Technical Solutions Design, build, and maintain automation workflows on ServiceNow, Boomi, and Talkdesk. Develop integrations solutions and data pipelines linking voice platforms, enterprise apps, and monitoring tools, ensuring data integrity and alignment with business processes. Leverage different AI categories to improve efficiency and customer experience - such as generative AI, deep learning, and Natural Language Processing. Bridge Business & Technical Teams Lead workshops and collaboration sessions across different teams to ensure that automation strategies support the entire customer experience. Translate complex technical concepts into business language that stakeholders can understand. Provide pre-sales support, including scoping, domain-separation guidance, and licensing/pricing recommendations. Establish Governance & Best Practices Define standards for responsible AI use and integration design. Develop documentation, playbooks, and change-management procedures to ensure that automation initiatives scale effectively. Track consumption metrics and cost models to align with financial goals. Mentor & Evangelise Coach developers and administrators on automation best practices. Host knowledge-sharing sessions to promote a culture of innovation. Stay abreast of emerging AI and automation technologies; evaluate opportunities to integrate new tools (e.g., voice bots, monitoring analytics) into our platform strategy. Skills & Qualifications Balanced Expertise: 7+ years of combined experience in enterprise automation/AI solutions and business consulting. Proven ability to design robust technical solutions while partnering with stakeholders to achieve strategic objectives. Multi‑Platform Skills: Hands-on experience with ServiceNow, Boomi, Talkdesk, LogicMonitor, or similar platforms. Ability to design and support API integrations, call‑center workflows, and monitoring automation. AI & Generative-ML Knowledge: Demonstrated knowledge and hands-on experience with various AI categories—including generative AI, machine learning, and natural language processing—with the ability to configure and optimize features such as case summarization, AI-driven agents, and virtual assistants. Process & ITSM Familiarity: Strong grasp of ITIL/ITSM frameworks and customer-service best practices; adept at mapping business processes and translating them into automated solutions. Communication & Leadership: Exceptional communication skills for both technical and executive audiences. Experience leading cross-functional teams, driving change management, and delivering pre-sales support. Continuous Improvement Mindset: Passion for staying current on automation trends and emerging technologies; committed to continuous learning and process improvement. What Compugen Offers You Exciting, fast-paced challenging work environment A culture where authenticity and diversity are valued Professional development Participation in Women in Technology Network Opportunities to give back to our local communities Collaborative supportive team members Remote work/hybrid work options Work/life flexibility Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality. Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Compugen Inc by 2x Senior Engineering Manager, Automation and Data Integrations Vice President, Technology – AI Breakthrough Initiatives We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr