Store Manager

Position Summary Nespresso is growing, and we’re thrilled to announce a brand-new Flagship Boutique opening at Oakridge We’re looking for a dynamic Boutique Manager to lead this exciting venture. You will be the driving force behind building an inspiring and high‑performing team, delivering exceptional results across key performance indicators and ensuring smooth and successful boutique operations. Benefits Competitive wage ($77,000 - $85,000 per year) + quarterly bonus Comprehensive total rewards package including health and dental benefits that start on day one (massage, pension plan with employer’s contribution, mental health coverage, Health Spending Account) Lifestyle Spending Account Free coffee machine & monthly Nespresso credit Exclusive employee discounts Excellent training and development programs Growth opportunities Free unlimited coffee during working shifts Pension plan with competitive employer contributions A day in the life – Responsibilities Sales and Customer Service Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique. Maximize guest frequency, sales and acquisition of new club members in the boutique. Maximize capsule, accessories and machines sales in the boutique. Maintain current and up‑to‑date knowledge on coffee and the Nespresso product. Continuously evaluate the quality of service and give individual feedback to the Boutique Specialists. Leadership/Team Management Drive the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives. Motivate and coach team to provide exceptional customer service in keeping with our brand image. Plan, identify, communicate and delegate appropriate responsibilities to team to ensure a smooth operation. Provide coaching and direction to the team in an effort to achieve operational goals. Consistently review KPI’s to identify problems, concerns and opportunities for improvements. Create action plan to achieve goals. Operations Monitor and manage staffing levels to ensure boutique operations and customer service goals are met. Recruit, hire and train the team. Establish annual sales forecasts and capacity planning with regional boutique manager. Utilize tools and analyze financial reports to identify and address inventory and sales trends. Use all operational tools to plan for and achieve excellence in staffing, scheduling, monthly reports, cash management and inventory management. Implement SOP’s and guidelines for the boutique ensuring team compliance. Run monthly and quarterly physical stock inventories, place orders and check deliveries to ensure adequate stock levels. Deliver all requested weekly and monthly reports in a timely manner. In partnership with IT, ensure that IT systems function correctly. What Will Make You Successful – Qualifications 7-10 years of high‑volume retail management; the luxury retail space is an asset. Demonstrated ability to prioritize and plan multiple priorities. Strong team‑building skills with a history of effective team coaching and development. Effective time management, communication, problem‑solving and analytical skills. Passionate about coffee and sustainability. Experience in the food or coffee space an asset. Ability to stand for an entire working day and to repeatedly lift a maximum of 23 kgs. Nespresso is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you to ensure that you are able to fully participate in the process. Candidates will be considered as they apply. #J-18808-Ljbffr