Engagement Manager II

3 weeks ago

Canada Akamai Technologies Full time

Job Description Executive Summary Are you passionate about building relationships and becoming the go-to expert for Akamai's customers? Do you enjoy solving complex problems creatively and delivering high-impact, high ROI solutions? Join our prestigious professional services team. We accelerate and protect the digital experiences of our customers by providing technical advisory, thought leadership, and program partnerships. Our customer‑centric team works closely with customers to design and build innovative and tailored solutions that bring their vision to life. Through clear communication, honesty, and deep technical insight, we build trusted relationships that drive growth and long‑term success. Role Overview As an Engagement Manager II, you’ll maximize customer satisfaction, retention, and growth. You will work closely with the integrated account team to move our customers’ key initiatives from concept to results, solving complex challenges and delivering exceptional satisfaction. You’ll ensure customers realize the full value of Akamai’s solutions through strategic planning, technical acumen, and cross‑team collaboration. Key Responsibilities Own program management and act as the trusted advisor that helps customers get the most value out of solutions. Architect and manage web performance, cloud computing, and security solutions. Define account strategy, establish key relationships, and maintain a project pipeline. Lead a cross‑functional team and develop a culture of excellence to empower and encourage team synergy. Partner with sales and pre‑sales, advocate on behalf of the customer, expanding and deepening the use of Akamai products and services. Qualifications 8+ years of relevant experience and a bachelor’s degree in Computer Science, MIS, Engineering, or equivalent. Experience in a customer‑facing role with a consulting process to ensure customer success. Strong track record managing and delivering large technical customer projects. Knowledge of DevOps, web development, web performance, with protocol knowledge such as HTTPS, DNS. Familiarity with cloud security technologies and basic methods to protect data, applications, and infrastructure. Familiarity with cloud compute technologies and basic skills to design, implement, and manage cloud‑based systems. Excellent communication and presentation skills to articulate technical information and manage strategic & tactical conversations with stakeholders. Build Your Career at Akamai We offer opportunities for learning, growth, and meaningful impact. Development programs such as GROW, Mentoring, APEX Expo, and tools like LinkedIn Learning help you expand your knowledge and experience. Discover more about this role or schedule a 15‑minute exploratory call with a recruiter. They would be happy to share more details. #J-18808-Ljbffr

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