Senior Customer Success Manager
2 days ago
65000 - a year (Canadian Dollars) Senior Customer Success Manager Location Vancouver, British Columbia, Canada Salary 65000 - a year (Canadian Dollars) Description What will you work on? Reporting to the EVP, Customer Experience, the Senior Customer Success Manager (Enterprise) will be a trusted advisor to our Strategic customer segment, helping them achieve maximum value from the Clariti solution. You will understand your clients' digital adoption goals and recommend solutions to help them get the most out of our product and exceed their goals. As a Senior Customer Success Manager at Clariti, you’ll get to: Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention. Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving Return on Investment that leads to renewals/expansion. Maintain an understanding of our product and roadmap so you can guide customers to success and continue to promote up their Adoption Score. Educate customers on the most relevant features of their specific requirements. Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for Clariti. Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and exceed their goals. Work with the internal Account team and Customer to develop a Success Plan outlining how Clariti addresses their immediate/future needs (including metrics for success). Monitor customer health to reach out to customers before risks escalate and identify remediation options. Partner with Clariti Account Team (Account Executives, Services, Technical Support) to ensure customers renew and expand. Utilize available data and customer knowledge to identify risks, then take the necessary steps to document your plan and mitigate the risk. What you bring to the team? 5+ years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management. Significant experience managing a quarterly retention and growth quota. Previous experience maintaining a book of at least 4-6 Strategic customer accounts. Demonstrated experience increasing customer satisfaction, adoption, and retention applied to a technical product. High competency in sales discovery methodologies and an ability to run Return on Investment discussions. Experience in an enterprise solution sales environment, partnering with account executives to develop and close sales opportunities. The salary range for this role is expected to be between 90-135k based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. If you have questions about compensation as we move through the process, we’re happy to discuss further. Please mention the word IMPECCABLE and tag RMzguNjguMTM0LjE5NA== when applying to show you read the job post completely (#RMzguNjguMTM0LjE5NA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human. Job type: Remote job Tags manager saas technical growth investment cloud senior sales health executive #J-18808-Ljbffr
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Senior Customer Success Manager
6 days ago
Vancouver, Canada Promote Project Full time65000 - 107500 a year (Canadian Dollars) Senior Customer Success Manager Location Vancouver, British Columbia, Canada Salary 65000 - 107500 a year (Canadian Dollars) Description What will you work on? Reporting to the EVP, Customer Experience, the Senior Customer Success Manager (Enterprise) will be a trusted advisor to our Strategic customer...
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Senior Customer Success Manager
2 weeks ago
Vancouver, Canada Promote Project Full time65000 - 107500 a year (Canadian Dollars)Senior Customer Success ManagerLocationVancouver, British Columbia, CanadaSalary65000 - 107500 a year (Canadian Dollars)DescriptionWhat will you work on?Reporting to the EVP, Customer Experience, the Senior Customer Success Manager (Enterprise) will be a trusted advisor to our Strategic customer segment, helping them...
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Senior Manager, Customer Success
3 weeks ago
Vancouver, Canada Acuity Insights Full timeSenior Manager, Customer Success Lead Through Change. Build for Scale. Grow People and Impact. At Acuity Insights, Customer Success isn’t just about renewals. It’s where partner trust is earned, growth is fueled, and the future of our platform comes to life. As we expand our platform and global reach, Customer Success plays an increasingly pivotal role...
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Senior Manager, Customer Success
3 weeks ago
Vancouver, Canada Acuity Insights Full timeSenior Manager, Customer Success Lead Through Change. Build for Scale. Grow People and Impact. At Acuity Insights, Customer Success isn’t just about renewals. It’s where partner trust is earned, growth is fueled, and the future of our platform comes to life. As we expand our platform and global reach, Customer Success plays an increasingly pivotal role...
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Senior Manager, Customer Success
3 weeks ago
Vancouver, Canada Acuity Insights Full timeSenior Manager, Customer Success Lead Through Change. Build for Scale. Grow People and Impact. At Acuity Insights, Customer Success isn’t just about renewals. It’s where partner trust is earned, growth is fueled, and the future of our platform comes to life. As we expand our platform and global reach, Customer Success plays an increasingly pivotal role...
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Customer Success Manager
1 week ago
Vancouver, Canada Subi Subscriptions Full timeDirect message the job poster from Subi Subscriptions Subi is a subscription platform helping Shopify merchants increase retention, boost subscriber activation, and create delightful customer experiences. We’re building a high-performance team in a beautiful office right next to the Fraser River, with an energetic, friendly, and supportive culture. What...
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Customer Success Manager
1 week ago
Vancouver, Canada Subi Subscriptions Full timeDirect message the job poster from Subi Subscriptions Subi is a subscription platform helping Shopify merchants increase retention, boost subscriber activation, and create delightful customer experiences. We’re building a high-performance team in a beautiful office right next to the Fraser River, with an energetic, friendly, and supportive culture. What...
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Customer Success Manager
1 week ago
Vancouver, Canada Subi Subscriptions Full timeDirect message the job poster from Subi Subscriptions Subi is a subscription platform helping Shopify merchants increase retention, boost subscriber activation, and create delightful customer experiences. We’re building a high-performance team in a beautiful office right next to the Fraser River, with an energetic, friendly, and supportive culture. What...
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Senior Customer Success Manager, Enterprise
2 weeks ago
Vancouver, Canada Klue Full timeSenior Customer Success Manager, EnterpriseReq#: a20105f6-0e99-43fd-974a-c41bce688d1aYou found us. Awesome. Something led you here, maybe a glimpse of potential and something amazing? Well that’s how we feel about Klue.Who are we?Klue is a VC backed, capital-efficient high growth SaaS company. Tiger Global and Salesforce Ventures led our US$62m Series B in...
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Manager, Customer Success
3 weeks ago
Vancouver, Canada Brex Full timeJoin to apply for the Manager, Customer Success role at Brex Why join us Brex is the AI‑powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport,...
