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Director, Operations
1 month ago
About Clutch We’re on a mission to reinvent how people buy, sell, and own cars. Clutch is Canada’s largest buyer and seller of cars, offering a digital‑first, hassle‑free experience. Customers can browse thousands of cars online, have their chosen vehicle delivered right to their door, and enjoy peace of mind with our 10‑Day Money‑Back Guarantee. We buy over $1 million worth of cars every day, providing a firm, AI‑generated offer every 15 seconds and instant payment when you sell to us. Recognized four years running on The Globe & Mail’s list of Canada’s Top Growing Companies and on Deloitte’s Technology Fast 50™ and Fast 500™, we’re seeking curious, hard‑working, and driven individuals to join our growing team. About The Role The National Director of Production Operations (GM of GM’s) is a senior operational leader responsible for the strategic execution, performance optimization, and end‑to‑end consistency of Clutch’s national vehicle production infrastructure. This includes full accountability for all operational outcomes across the company’s Inspection and Reconditioning Centers (IRCs). The role leads a high‑discipline, performance‑driven function that ensures rigorous adherence to standardized processes, drives throughput efficiency, maintains quality assurance at scale, and manages production inventory flow—including work‑in‑progress (WIP) visibility and movement. The role also owns a national Blitz Team—a specialized deployment group dedicated to IRC launches and tactical interventions. Key Responsibilities Assume end‑to‑end responsibility for the performance and integrity of all IRC facilities across Canada. Ensure each site operates within a standardized, scalable framework that eliminates performance drift and unnecessary process reinvention. Develop and enforce site‑level execution plans that align with national production strategy and organizational priorities. Maintain full visibility into site health metrics through formalized reporting structures and escalation protocols. Direct ownership of national vehicle throughput, including production funnel optimization and inventory staging across all WIP categories. Ensure vehicles are prioritized appropriately and processed in accordance with established readiness timelines and business‑level SLAs. Design and implement systems for real‑time inventory balance monitoring, constraint identification, and corrective action. Define, track, and enforce critical performance indicators, including Cost‑per‑unit (CPU), vehicle readiness timelines, cycle time, WIP, and takt times. Establish and drive a culture of continuous improvement with strict accountability to performance benchmarks and fiscal discipline. Lead a distributed team of Regional Production Managers (RPMs) and Site Production Managers (SPMs), ensuring clarity of roles, expectations, and leadership discipline. Facilitate talent development, succession planning, and leadership training to build and sustain long‑term bench strength. Conduct regular performance reviews and corrective action plans where needed, upholding a high‑performance team culture. Champion Clutch’s standard operating procedures (SOPs) and production quality controls across all IRC locations. Monitor for deviations, implement control mechanisms, and conduct root‑cause analyses to mitigate process erosion. Drive adoption of lean, Six Sigma, and 5S principles where applicable to promote operational excellence. Oversee a highly skilled Blitz Team deployed to support launch of new IRC sites, production accelerations during peak periods, and rapid‑response interventions for underperforming sites. Define activation criteria, staffing models, and intervention frameworks for Blitz Team engagements. Own and govern the national rhythm of business through structured, recurring forums such as morning production standups, daily throughput reviews, weekly KPI alignment calls, and escalation management and root‑cause resolution reviews. Ensure production reporting is timely, standardized, and actionable across all levels of the organization. Act as a primary interface between production operations and core business units including logistics and transport, central inventory management, customer experience (CX), product, engineering, and analytics teams. Facilitate system integration, SLA alignment, and resolution of interdepartmental dependencies impacting production efficiency. Collaborate closely with Human Resources and Site Leadership to maintain optimal staffing levels, shift coverage, and role alignment. Enforce compliance with all applicable health, safety, and labor regulations. Champion a culture of safety, inclusion, and operational discipline within every IRC. What We’re Looking For Bachelor’s degree in Operations Management, Supply Chain, Engineering, or a related field; MBA or equivalent advanced degree preferred. Minimum of 10 years of progressively senior leadership in production, logistics, or operations, with a significant portion overseeing multi‑site facilities. Relentless attention to operational detail and standard work adherence. Exceptional analytical and decision‑making skills under pressure. Ability to navigate ambiguity and drive structured execution in dynamic environments. Strong interpersonal influence, capable of aligning cross‑functional stakeholders and frontline staff alike. Proven success managing complex, high‑throughput production or reconditioning environments. Deep fluency in process standardization, quality systems, and KPI management. Demonstrated ability to lead distributed teams and drive cultural alignment across geographically dispersed sites. Track record of deploying operational improvements with measurable outcomes in efficiency, cost, and customer satisfaction. Why You’ll Love It at Clutch Make an impact: help shape the future of car buying and selling in Canada by leading a critical part of our customer experience. Career growth: join a rapidly growing company with opportunities for leadership and professional development. Great team: work alongside talented, driven, and collaborative colleagues who are passionate about what they do. Competitive compensation: enjoy a strong compensation package, including salary, equity, and benefits. Employment Details Seniority Level: Director Employment Type: Full‑time Job Function: Management and Manufacturing Industries: Technology, Information and Internet Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email #J-18808-Ljbffr
