Technical Project Manager

2 weeks ago

Calgary, Canada Cynet systems Inc Full time

Job Description: Requirements 7-10 Years of Experience is needed. Program Manager to perform tactical operations for our New Product Introduction (NPI) Capacity Management team. Request Intake & Triage: Act as the central point of contact for all incoming NPI capacity requests from various engineering teams. Manage, prioritize, and triage the request queue. Demand & Forecast Management: Create, update, and manage all NPI-related demand entries within the 'Horizon' planning tool. Ensure all entries are accurate and up-to-date to maintain high forecast accuracy. Reservation Lifecycle Management: Create, modify, and track all 'Extended Reservations' (ExRs) required for NPI development and testing. Manage the process inputs required for ExR generation (e.g., from the 'OCCP' tool). Coordination & Issue Resolution: Serve as the first point of contact for cross-functional partners to debug and resolve common ExR fulfillment issues. Investigate and resolve standard operational problems. Escalation Management: Identify and elevate complex, systemic, or non-standard issues to the internal FTE TPM lead for resolution. Key Deliverables and Outcomes The success of this engagement will be measured by the following outcomes: Accurate Data: All NPI demand entries in the Horizon tool are accurately maintained. Timely Fulfillment: All incoming capacity and ExR requests are processed, modified, or triaged within the defined service-level agreement (SLA). Operational Excellence: All tasks are performed consistently according to documented processes. Clear Triage: All fulfillment issues are either resolved directly or escalated appropriately to the correct internal owner. Required Qualifications We require a candidate with the following skills: Proven experience in program or project management, ideally in a technical, engineering, or supply chain environment. Exceptional organizational skills and high attention to detail. Demonstrated ability to execute highly repeatable, process-driven tasks with accuracy and consistency. Strong communication and coordination skills for managing multiple cross-functional stakeholders. Experience with capacity planning, resource management, or ticketing/planning tools is highly preferred. #J-18808-Ljbffr

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