Branch Manager

Overview TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience. We believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Job Description Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes? As Branch Manager , strive for excellence and execute with speed, raising the bar around you. A Typical Day At Work Might Look Like Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence Promote TD's image and goodwill within the community by participating in community events Enhance customer experience by understanding their financial needs and providing appropriate solutions Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues Ensure overall employee scheduling is optimal Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence Mentor the team on offering One TD solutions and building lasting relationships with customers Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism Job Requirements Undergraduate degree and/or over 5 years of relevant experience Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership Proficiency in software tools including MS Office, and internet application Strong communication skills to liaise with customers, employees, and cross functional teams A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skills Who We Are TD is one of the world\'s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. Learn more about our Total Rewards package, and opportunities for growth and development within TD. Total Rewards Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development: If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and mentoring programs. Training & Onboarding: We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process: We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation: Your accessibility is important to us. Please let us know if you’d like accommodations to help you participate throughout the interview process. Language Requirement (Quebec Only): Sans Objet Details Seniority level : Mid-Senior level Employment type : Full-time Job function : Sales and Business Development Industries : Banking #J-18808-Ljbffr