Customer Success
1 week ago
Join to apply for the Customer Success - Team Manager role at Canonical Canonical is a leading provider of open‑source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world’s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office‑based roles. Teams meet two to four times yearly in person in interesting locations around the world, to align on strategy and execution. Location This is a globally remote role. Responsibilities Strategic planning and analysis: preparing communication plans, team meetings and other messages shared in broader management forums; setting yourself and your team up for success; regularly reviewing key performance indicators and metrics; developing strategies to enhance customer engagement, improve retention rates, drive upsells or cross‑sells where appropriate, and ultimately increase customer success. Customer interactions and support to your team: resolving escalated customer issues requiring expertise or intervention; working closely with your team members to ensure timely resolution. Team management: guiding and supporting your team members, helping them navigate complex customer situations; conducting regular performance reviews, celebrating excellence, recognising achievements, and setting goals for individual growth. Cross‑functional collaboration: collaborating with Sales, Marketing, Product development and Support to align on customer needs, share feedback, and coordinate efforts to drive customer success. Documentation and reporting: building content with your team and manager, ensuring changes are well documented, and instilling quality and attention to detail in all you do. Qualifications Excellent academic results at school and university. Bachelor’s or equivalent degree in Business, Communication or STEM. Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries. Track record of bringing exceptional Customer Success results. Commitment to continuous learning and improvement – curious, flexible, scientific. Creative problem‑solving and cross‑team collaboration. Experience growing and developing a CSM team. Hands‑on approach to using data to drive team activities and continuous improvement. Willingness to travel up to 4 times a year for internal events. Nice‑to‑have skills Proficiency (written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French or Italian, alongside an excellent command of English. What we offer you Distributed work environment with twice‑yearly team sprints in person—remote work since 2004. Personal learning and development budget of USD 2,000 per year. Annual compensation review. Recognition rewards. Annual holiday leave. Maternity and paternity leave. Employee Assistance Programme. Opportunity to travel to new locations to meet colleagues from your team and others. Priority Pass for travel and upgrades for long‑haul company events. Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr
-
Customer Success
2 weeks ago
Sherbrooke, Canada Canonical Full timeJoin to apply for the Customer Success - Team Manager role at Canonical Canonical is a leading provider of open‑source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our...
-
Enterprise Customer Success Manager
4 weeks ago
Sherbrooke, Canada Canonical Full timeJoin to apply for the Enterprise Customer Success Manager role at Canonical2 months ago Be among the first 25 applicantsJoin to apply for the Enterprise Customer Success Manager role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely...
-
Enterprise Customer Success Manager
4 weeks ago
Sherbrooke, Canada Canonical Full timeJoin to apply for the Enterprise Customer Success Manager role at Canonical2 months ago Be among the first 25 applicantsJoin to apply for the Enterprise Customer Success Manager role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely...
-
Enterprise Customer Success Manager
3 weeks ago
Sherbrooke, Canada Canonical Full timeJoin to apply for the Enterprise Customer Success Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Enterprise Customer Success Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very...
-
Remote Customer Success Team Lead
4 weeks ago
Sherbrooke, Canada Canonical Full timeA leading open source software provider is seeking a Customer Success - Team Manager to manage customer engagement and team performance. This fully remote role involves strategic planning, cross-functional collaboration, and team management. The ideal candidate has a background in Customer Success and technology, with strong problem-solving skills. They...
-
Remote SaaS Customer Success Specialist
3 weeks ago
Sherbrooke, Canada SherWeb Full timeA leading technology firm in Sherbrooke is seeking an out-going Customer Success Specialist to provide excellent service to clients. You will manage customer inquiries, conduct product demos and foster relationships through effective communication. This position requires a post-secondary degree, a strong interest in technology, and fluency in English....
-
Remote SaaS Customer Success Specialist
4 weeks ago
Sherbrooke, Canada SherWeb Full timeA leading technology firm in Sherbrooke is seeking an out-going Customer Success Specialist to provide excellent service to clients. You will manage customer inquiries, conduct product demos and foster relationships through effective communication. This position requires a post-secondary degree, a strong interest in technology, and fluency in English....
-
Customer Success Advisor
3 weeks ago
Sherbrooke, Canada Sherweb Inc. Full timeA leading cloud solutions provider in Sherbrooke is seeking a Customer Success Specialist to enhance client relationships. This role involves providing top-notch service, responding to customer inquiries, and collaborating with teams to improve processes. The ideal candidate has strong problem-solving skills, customer service experience, and a passion for...
-
Customer Success Advisor
3 weeks ago
Sherbrooke, Canada Sherweb Inc. Full timeA leading cloud solutions provider in Sherbrooke is seeking a Customer Success Specialist to enhance client relationships. This role involves providing top-notch service, responding to customer inquiries, and collaborating with teams to improve processes. The ideal candidate has strong problem-solving skills, customer service experience, and a passion for...
-
Customer Success Advisor
3 weeks ago
Sherbrooke, Canada Sherweb Inc. Full timeA leading cloud solutions provider in Sherbrooke is seeking a Customer Success Specialist to enhance client relationships. This role involves providing top-notch service, responding to customer inquiries, and collaborating with teams to improve processes. The ideal candidate has strong problem-solving skills, customer service experience, and a passion for...
