Director, Franchise Operations

Director, Franchise Operations - Western Canada Position Title: Director, Franchise Operations - Western Canada (R- ) *Applicants must currently reside in, or be willing to relocate to, either Calgary or Vancouver, Canada. Travel: 50-75% with an expectation to be in the office 3 days a week. Education: Bachelor’s degree in Business, Marketing, Operations or Management with a Master’s degree preferred. Preferred Experience: 5+ years in a CPG organization responsible for direct sales, key account or franchise management with P&L responsibility. Position Overview The Director Franchise Operations serves as the primary point of contact representing the total region portfolio of Western Canada (Vancouver, Interior BC, Calgary, Edmonton, Saskatchewan, and Manitoba Market Units) and will steward the development of our brands with primary accountability of growing SOVI (share of visual inventory), volume, revenue, share and transactions through collaborating and partnering with Bottler GMs and commercial team. We are looking for candidates with bottling or general management experience that can build relationships and execute our strategies across our network. Must be mobile and will be required to work from regional offices weekly to ensure alignment with key stakeholders. What You’ll Do for Us Responsible for weekly/monthly performance management with GMs and other key stakeholders, which includes reporting on commercial metrics (SOVI, CDE, NNO, tie‑ins), volume, revenue, share and transaction metrics. Monitor performance versus execution objectives, re‑plans as necessary and provide feedback to key stakeholders. Also manages discretionary budgets based on regional needs. Executes the commercial strategy and plans with franchise (bottling partners) owners for local market execution. Acts with agility when needed to collaboratively build contingency plans that prioritize key initiatives to ensure we deliver annual business plan performance. Assesses and changes current processes, scorecards and business routines to increase effectiveness and efficiencies to achieve the annual business plan. Works with franchise commercial manager to steward the planning process, ensuring all customer plans are included. Is the SME for Large Store, Small Store and FSOP Channel Plans and ensures all customer plans are clearly communicated and achievable within the planning process to ensure end‑to‑end execution. Provides Bottler performance feedback to Franchise Leadership “serving as voice of the market.” Monitors market conditions and reports competitive activity to management, Bottler and local associates to understand program effectiveness and any implementation barriers. Works with Commercial Manager to support the development of commercial stewardship bi‑monthly planning stewardship. What You’ll Need Bachelor’s degree in Business, Marketing, Operations or Management with a Master’s degree preferred. 5+ years in a CPG organization responsible for direct sales, key account or franchise management with P&L responsibility. Experience as a business partner with direct Bottler experience in the Food & Beverage industry. Experience with annual business planning, forecasting, customer and distributor management and a track record for delivering positive volume and revenue results. Excellent relationship building skills and strategic leadership abilities. Excellent influencing, selling, negotiating, relationship building and storytelling abilities. Strong time management capabilities, attention to detail, ability to prioritize quickly and thrive in ambiguity. Understanding of channel marketing, syndicated marketing research and competitive analysis and how to utilize this knowledge to drive sales is ideal. Strong data literacy, problem‑solving and analytical skills are ideal. What We Can Do For You Iconic Brand: Work on the most recognized brand in the world and be part of developing the brand’s next chapter. Exposure to World Class Leaders: Availability to global marketing leaders that will expand your network and expose you to emerging digital platforms and marketing insights. Learning Culture: Access to resources such as Coke University, LinkedIn Learning and management programs that give you the resources to continually develop your skills and knowledge. Skills Annual Business Planning, Business Integration, Business Plan Implementation, Capacity Planning, Channel Management, Channels Strategy, Communication, Contract Management, Customer Relationship Management (CRM), Distribution Operations Management, Execution Excellence, Financial Performance Management, Market Dynamics, Negotiation, Negotiation Strategies, Strategic Leadership, Teamwork, Value Chain Economics. Pay Range $146,000 – $171,000 Base pay offered may vary depending on geography, job‑related knowledge, skills and experience. A full range of medical, financial and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage 30 Annual Incentive reference value is a market‑based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. Our Purpose and Growth Culture We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe our culture is one of the reasons our company continues to thrive after 130+ years. Seniority level Not Applicable Employment type Full‑time Job function Other Industries Manufacturing, Food and Beverage Manufacturing, and Food and Beverage Services #J-18808-Ljbffr