Application Support Engineer II

4 weeks ago

Toronto, Canada NRT Technology Corp. Full time

Overview Application Support Engineer II (JG Loyalty Platform) – NRT Technology Corp. About NRT: At NRT, we build more than solutions: we build up each other. NRT is a worldwide leader in FinTech and IT designed to elevate the enterprise gaming industry. Our Joingo loyalty platform builds and supports mobile applications (iOS, Android, and Web) for casinos. Joingo-powered apps currently generate approximately ¼ billion page views annually. Our apps are designed to support marketing and operational functions, not direct gaming functionality. Reporting to the Quality Assurance Manager, the Application Support Engineer II is responsible for handling advanced technical support issues that require in-depth knowledge of systems and software. You will collaborate with the engineering team and our customer-facing Mobile Solutions Partners to troubleshoot and resolve complex technical problems. Core Competencies Initiative Achievement/Results Oriented Teamwork Customer Service Flexibility/Adaptability Detail Oriented Problem Solving Building Relationships Responsibilities Work with the Joingo system and be responsible for issue triage processes. Proactively monitor the Joingo ecosystem using our instrumentation tools. Support the Mobile Solutions Partners by triaging issues, resolving them when possible, or escalating to the appropriate engineering team. Contribute ideas for improvement and collaborate across teams in a culture of “aggressive listening.” Work with engineering teams to improve tools for diagnosing and resolving issues. Other duties assigned by the Quality Assurance Manager. Minimum Qualifications Bachelor of Science in Computer Science/Engineering or related field, and/or 2+ years of software development experience. 2+ years of experience with Linux. Knowledge of mobile/web application development technologies, platforms, and tools. Willingness to learn new computer systems and software applications. Willingness to learn iOS, Android, and web app development methods. Willingness to learn how to identify issues in a mobile/web app environment. Strong communication skills with the ability to articulate technical concepts, facilitate discussions, and build relationships with internal and external stakeholders. Excellent organizational skills and a detail-oriented approach to identifying problems and providing resolutions. Preferred Qualifications Experience in a customer support role. Experience with MySQL or another RDS. Experience with AWS. Experience with Go programming language. Familiar with Git and CI/CD tools such as Jenkins. NRT would like to thank all applicants for applying, but only those best suited for the position will be contacted. NRT is an equal opportunity employer. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr

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