Manager, Client Success

Get AI-powered advice on this job and more exclusive features. At Integra, an MDpanel company, we guide and connect medical, health, insurance, human resources, labour relations, social service, education, and legal professionals to achieve positive, evidence-informed outcomes to move people forward. There are 4 key values that drive our success as an organization: Integrity is at the core of everything we do. We value honesty and prioritize building trust with both our team members and stakeholders. Transparency is our foundation. We prioritize safety and clarity in navigating to the right path. We hold ourselves accountable to our clients and each other. Credibility is key at Integra. We welcome growth and challenge ourselves to improve daily. We foster and build expertise no matter the role we are in. Community is vital to us. We share laughter and champion equality, actively working towards equity in the spaces we operate and within our team. This opportunity: We at Integra Medical Consulting, an MDpanel company, are seeking a Manager, Client Success who will be responsible for developing and sustaining strong client relationships within their assigned geographic region. This role ensures local and regional clients receive exceptional service, while also ensuring that MDpanel physicians remain engaged and performing at a high level. The Manager of Client Success also acts as a bridge between regional client relationships and national growth objectives, working closely with internal teams to expand both client contracts / volume and physician coverage. Must be physically located in 25 km proximity to the Toronto office. Targeted start date for this role is January 18, 2026. Essential Roles and Responsibilities: Client Relationships Proactively seek and develop new regional client relationships. Ensure premium clients in the region are active, engaged, and returning. Collaborate with the national client team to secure and expand contracts. Facilitate professional development and networking opportunities with key client stakeholders. Maintain an adequate pipeline and quantity of premium clients, in collaboration with commercial and operational leadership around priorities for specialties, geographies, and specific opportunities in the market. Serve as a trusted point of contact for clients, addressing concerns and aligning solutions to their needs. Physician Relationship Management and Network Development Ensure premium physicians in the region are active, engaged, and supported. Includes facilitating engagement with MDpanel professional development offerings (e.g., MDpanel University) and networking opportunities with key stakeholders (e.g., professional societies and clients). Also includes partnering with physicians to grow their overall book of business with MDpanel, as client types and volume, service offerings and geography grows. Includes responsibility for securing physician availability for block scheduling. Maintain an adequate pipeline and quantity of premium physicians to meet client demand, in collaboration with National Provider relations and in consult with commercial and operational leadership around priorities for specialties, geographies, and specific capabilities in demand in the market. Lead QBRs with physicians to discuss partnership and growth opportunities with MDpanel. Collaborate with MDpanel clinical and operations colleagues to share feedback on physician performance and ensure alignment with quality standards. Partner with Referral-to-Order Specialists and scheduling teams to ensure smooth execution of services. Provide market insights and feedback on client and physician needs to inform regional and national growth. Participate in business development initiatives to expand presence in the region. Qualifications and Preferred Skills Bachelor’s degree or equivalent experience required. Experience in healthcare, insurance, legal services, or provider relations preferred. Familiarity with medical-legal services strongly valued. Strong background in relationship management or account management, with a preference for experience in physician-facing roles or solutions providers. Excellent communication and relationship-building skills with physicians, attorneys, and insurance professionals. Ability to balance client and physician engagement with organizational growth objectives. Strong problem-solving skills with a client-first mindset. Ability to work independently in a regional capacity while collaborating with national teams. Physical Requirements The physical demands described here are representative of those that an associate must meet to perform the essential functions of this job successfully. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position may require prolonged sitting, extensive computer use and frequent typing. Additionally, it may also require the ability to occasionally lift office products and supplies, up to 40 pounds. Not sure if you should apply? We know everyone has their own set of amazing talents. Even if you don't meet 100% of the qualifications outlined above, tell us why you'd be a great fit for this role in your application. Interested? Ready to elevate and accelerate? Let’s have an exploratory chat. We’re excited to hear from you Seniority level Entry level Employment type Full-time Job function Sales and Business Development Industries Medical Practices Referrals increase your chances of interviewing at Integra by 2x #J-18808-Ljbffr