Senior Site reliability Engineer

Overview Senior Site Reliability Engineer at Guidewire Software. This is a customer-facing role focused on the smooth, reliable operation of our flagship cloud platform and InsuranceSuite products, with a customer-first mindset. What you’ll do Customer-Centric Collaboration: Serve as a technical ambassador, working directly with customers to understand their needs, address concerns, and ensure our systems support their business goals. Participate in design reviews, production readiness checks, and post-incident analyses with both internal teams and customers to continuously improve service quality. Technical Excellence & Reliability: Collaborate closely with product development and other SRE teams to enhance the reliability, performance, and efficiency of our microservices applications. Analyze data from observability and monitoring tools to optimize operational metrics across our customer-focused systems. Develop, document, and share technical solutions and training materials to empower colleagues and ensure consistent, high-quality support. Innovation & Automation: Lead efforts to automate routine tasks and system maintenance on our SaaS multi-tenant infrastructure, ensuring 24x7x365 operations that meet technical and customer experience benchmarks. Create and refine tooling and processes that improve incident management, driving proactive measures to prevent issues before they affect customers. Cross-Functional Partnership: Work alongside diverse teams—engineering, product development, and support—to integrate new features seamlessly and maintain an open dialogue about customer feedback. Contribute code and strategic ideas that enhance the overall customer journey and solve technical challenges. Who you are Technically Proficient: Bachelor’s Degree in Computer Science or related field; solid experience with Bash, Python, and/or Go. Experience supporting web applications in live production environments (Java/Apache/Tomcat); deep understanding of Linux, AWS, and container orchestration (Docker, Kubernetes/EKS). Proficient with IaC (Terraform/Terragrunt/Terraspace), DevOps/GitOps tools (Git, Bitbucket, Flux CD, TeamCity), and observability platforms (Datadog, CloudWatch, PagerDuty). Customer Focused & Communicative: Strong communicator who can explain complex concepts clearly, both internally and with customers. Passionate about mentorship and collaboration, always prioritizing the customer experience. Driven & Adaptable: Problem solver who believes in automation for repetitive work. Able to adapt to new technologies and processes in a dynamic, customer-centric environment. Willing to travel up to 25% and engage with customers, partners, and vendors to drive continuous improvement. About Guidewire Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries run on Guidewire. We are proud of our implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where applicable. #J-18808-Ljbffr