Associate Director, Facilities Operations

Associate Director, Facilities Operations & Services (M2) The objective of this role is to effectively plan, organize, direct, and control all facets of the Facilities Operations and Services team. This position entails comprehensive responsibilities at various levels, including oversight of HOOPP's facilities repairs and maintenance, physical security, environmental controls for network critical business systems, shipping and receiving, printing and publications. What You Will Do Facility Operations: Manage all aspects of facilities operations, including service level agreements, facilities team structure, work practices, staff engagement, coaching and performance. First point of escalation for facility-related issues (audio visual, temperature, lighting, washrooms, office cleaning, furniture, appliances, artwork, signage, etc.). Participate in budget setting for facilities services and ensure financial controls are in place. Lead the development and delivery of RFPs/RFQs to vendors. Maintain current records of all facilities contracts, service agreements and service schedules. Physical Security: Manage the Physical Security program, ensuring approved policies and standards are implemented and maintained for protection of HOOPP’s assets and team members. Support daily activities, investigate incidents using access control and CCTV systems, be on call for after-hours security incidents. Knowledge of SEOS, HID, C-Cure, CCTV, Honeywell, Avigilon systems in a multi-location system. Critical Systems: Oversee day-to-day operation and maintenance of environmental controls for HOOPP’s critical systems (HVAC, emergency power equipment, fire suppression, etc.). Ensure best practices for management of critical environments and review preventative maintenance schedules with external service providers. Be on call for emergency response to environmental system failures. Analytics and Workplace Technology: Lead the Facility Analyst in providing monthly facilities data (space utilization, occupancy trends, maintenance logs, etc.). Support space planning and workplace strategy through occupancy studies.Provide data-driven recommendations for optimizing facilities operations, sustainability initiatives, and capital projects. Serve as subject matter expert on facilities metrics, KPIs, and workplace analytics best practices. Collaborate with IT to integrate new technology systems and manage desk booking, incident reporting software, digital security access, and visitor management technology. Manage the Audio Visual (AV) program, including systems, equipment, and integration. Budget Management: Monitor and manage operating budgets for the Corporate Services department. Track actual vs. forecasted spend and provide variance analysis. Identify cost-saving opportunities through analytics and vendor contracts. Ensure compliance with financial policies, procurement processes, and vendor management. Office Services: Manage all aspects of Office Services (service level agreements, team structure, work practices, staff engagement, coaching and performance). Oversee day-to-day operations for procurement, print production, office supplies, shipping/receiving, mail distribution, and publications fulfillment. Continuously review business processes to ensure efficiency and adherence to procedures. Manage procurement standards and maintain relations with Office Services vendors. Contract Management: Lead the creation of RFPs for services relating to Corporate Services and Office Services. Participate in the review and recommendation of contract awards. Maintain relationships with external service providers and provide day-to-day direction for services. What You Bring University degree and/or Community College diploma 10+ years of experience in facilities management and services, ideally in change environments BOMA or IFMA certification preferred Bachelor’s degree in Facilities Management, Architecture, Engineering, or related field preferred Track record of successfully executing facilities improvement projects Strong problem-solving skills and change management capability Ability to ensure facilities and support services align with strategic priorities In-depth knowledge of access control security systems and technologies In-depth knowledge of Audio-Visual technologies Experience in data management and budgeting Ability to work with sensitive and confidential information Detail-oriented, customer-focused, and team-oriented Excellent interpersonal, planning, and organizational skills Ability to manage facilities projects; strong purchasing and inventory management knowledge Knowledge of systems furniture and experience managing staff Seniority level Director Employment type Full-time Job function Management and Manufacturing We’re dedicated to equal opportunity and encourage applicants from all backgrounds. The information above reflects the responsibilities and qualifications for the role as described. #J-18808-Ljbffr