Director, Group Disability

Director, Group Disability – Sun Life Join to apply for the Director, Group Disability role at Sun Life. This role is based in Edmonton with expectations for monthly in-person visits to the Edmonton office, while welcoming candidates across British Columbia, Manitoba, Alberta, and Saskatchewan. You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Responsibilities Drive Operational Excellence and Innovation Take ownership of operational performance, ensuring quality, compliance, and timeliness across all disability operations (STD, LTD, ECI). Make strategic decisions to optimize team capacity while maintaining even workload distribution. Optimize return to work outcomes in safe, sustainable and timely ways. Spearhead the modernization of operations through digital tools, automation, and data‑driven insights. Lead Strategic Transformation Align the Edmonton office with Sun Life’s national disability strategy through decisive action and clear communication. Innovate claims management, client engagement, and plan member support processes. Demonstrate strong decision‑making skills in implementing change initiatives. Elevate Client Experience and Business Growth Take proactive ownership of client relationships, working closely with Business Development to resolve issues and drive satisfaction. Make data‑driven decisions to improve client satisfaction scores and contribute to sales efforts. Represent Sun Life with authority at external events, showcasing strong leadership and industry expertise. Develop High‑Performing Teams and Culture Build and lead a high‑performing, engaged team through clear expectations, accountability, and empowerment. Reduce employee attrition. Take ownership of talent development, actively identifying and nurturing future leaders. Foster a culture of trust, accountability, and inclusion through personal example and decisive action. Drive Cross‑Functional Collaboration Leverage strong leadership skills to influence national processes and contribute effectively to the Group Disability Leadership Team. Demonstrate ownership in partnerships with BD, IT, HR, Risk, and Legal to achieve business goals. Key Success Metrics Significant improvements in claim durations and financial results. Measurable increase in client and advisor satisfaction scores. Substantial decrease in employee turnover and enhanced engagement metrics. Successful implementation of technology and process innovations. Qualifications 10+ years of leadership experience in complex, client‑facing operations. Strong track record of leading through change and delivering measurable business outcomes. Deep knowledge of disability claims management and rehabilitation practices. Experience building and developing high‑performing teams. Strategic mindset with strong execution skills and operational discipline. Exceptional communication, influencing, and problem‑solving abilities. Strong data analysis and interpretation skills. Bachelor’s degree (or equivalent experience); advanced credentials are an asset. Benefits and Perks Being a member of the Sun Life family, dedicated to helping Clients and Employees achieve lifetime financial security and healthier lives. Hybrid work model – choose home or office based on business and client needs. Inclusive and respectful environment fostering employee well‑being. Recognition by Excellence Canada with the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well‑being and positive work culture. Compensation Salary Range: $110,000 – $180,000. Primary location is Edmonton; pay may vary by work location or other factors. Eligible employees participate in incentive plans subject to performance. Diversity and Inclusion Diversity and inclusion are core to our values. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities requiring accommodation in the application process may e‑mail Seniority Level Not Applicable. Employment Type Full‑time. Job Function Business Development and Sales. Industries Financial Services and Insurance. Posting End Date 07/12/2025. Application Process We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. #J-18808-Ljbffr