Business Analyst

2 weeks ago

Toronto, Canada SEB Administrative Services Inc. Full time

SEB Overview: We are one of Canada's top providers of employee benefits administration software & HR technology solutions. Our Mission is to empower people and businesses by creating innovative technology solutions. We operate in a growing industry, and we take pride in having created a great working environment full of energy and enthusiasm to develop best-in-class solutions. This is an active organization that is always on the go We work in a fast-paced environment and aim to delight our customers and deliver on time. We take great care in allocating resources with the right skills & attitude to thrive and be a contributing part of the teams they operate in. Our clients are some of the largest companies in Canada and SEB works as an extension of their HR team. We provide the technology to streamline their benefits administration and automate their business processes, relieving them from a heavy administrative burden, and allowing them to focus their resources on other key areas in their business. Job Overview: Under the supervision of the Solutions Manager, the Business Analyst is responsible for creating and documenting details requirements to support product roadmap, supporting IT solutions for the organization and all stakeholders. The focus of this role will be to support application design and product workflows. Benefits / insurance software solutions. Working closely with Solutions Designer, user design team. Responsibilities: Lead/participate in Design Sprint workshops, identify high-level requirements directly with internal stakeholders Identifies and defines clearly the needs of internal stakeholders in user stories Translated user needs into functional requirement documents Create workflows to support clarity of the solution design Uses company templates and documentation standards, brings experience to improve these tools as appropriate Apply documentation best practices to ensure effective change control methodologies Supports and leads workshops to help stakeholders understand the suggested and documented solutions Works with UX designers, as needed to support some design initiatives Working with the Product Manager and Product Owner, determines products features which can be leveraged to meet new functional needs Ensures that the needs of all stakeholders for the system are considered, discussed and documented with appropriate technical or other solutions Develops and updates applicable document templates for suite of deliverables from solution workflows to detailed project deliverables Based on capacity, supports other projects and solutions department initiatives Education & Experience: Education, or equivalent training, and experience in one of Business Analysis, Solution Analysis, Process Analysis, Technical Writing or similar role Very good English writing and communications skills Education, or equivalent training, and experience in Payroll and HRIS process and file integrations Experience with any of the following is also desirable: benefits administration, insurance, claims or pension operations (large or small market), or finance Strong communication skills to effectively take in requirements and communicate them back succinctly Experience with Visio or similar workflow tool Ability to work (speak, read and write) in French is an asset

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