Position Senior Analyst, Business Product Owner

Position Senior Analyst, Business Product Owner Join to apply for the Position Senior Analyst, Business Product Owner role at Johnson & Johnson MedTech . At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver breakthroughs of tomorrow. Job Overview The NA IM Senior Analyst, Business Product Owner, leads and optimizes end‑to‑end order‑to‑cash processes across EDI management, online portal J&J Customer Connect (JJCC), and SAP S/4HANA (TIME) within the Canadian Customer Service organization. As a strategic partner to business units and IT, the role ensures seamless system integration, drives error resolution, and champions JJCC adoption and digital solutions aligned with the organization’s strategic vision. The position oversees requirements prioritization, testing (including UAT), training, post‑launch support, and continuous improvement to enhance data accuracy, operational efficiency, and customer experience, while ensuring SOX compliance. Key Responsibilities Manage daily EDI operations, including onboarding new customers, transactions, and change requests. Monitor incoming and outgoing EDI transactions for errors using designated error handling frameworks. Escalate or resolve flagged errors to ensure order accuracy. Support SOX controls related to EDI Interfaces. Administer JJCC platform: manage new registrations and resolve issues. Collaborate with customers and internal teams to resolve access or transaction issues. Manage escalations for JJCC support with Information Technology (IT). Promote JJCC adoption through training and support. Lead troubleshooting and testing of JJCC and related systems when resolving tickets or implementing enhancements. Oversee the flow of order‑to‑invoice information from JJCC to SAP S/4HANA (ERP system). Serve as the SAP S/4HANA order‑to‑cash superuser. Act as the primary contact for troubleshooting issues with SAP users. Submit IT tickets and serve as the liaison between Canadian operations and IT teams. Ensure system integrity, optimization, and compliance with SOX. Gather, analyze, and prioritize requirements from business units. Collect and triage new business requirements for system enhancements. Collaborate with Global Template Owners to deploy new functionalities, including testing and validation. Support User Acceptance Testing (including regression testing), feedback collection, and ensure successful deployment. Provide post‑launch support, troubleshooting, and issue resolution. Monitor system performance and identify improvement opportunities. Develop and deliver end‑user training to maximize adoption. Lead troubleshooting for Canadian Customer Service users and testing for TIME and related systems. Identify automation and digital platform opportunities to increase value. Define and communicate digital solutions and roadmap, ensuring alignment with the organization’s strategic vision. Recommend digital solutions to improve processes and address operational challenges. Support SOX controls related to billing, ensuring orders, credits, and debits are correctly issued. Ensure downstream invoicing posts correctly to General Ledger (GL) accounts. Assist with month‑end reporting and validation to ensure smooth closing. Qualifications Education A minimum Bachelor’s degree and/or university degree; required. Experience and Skills Required Minimum 5 years of extensive knowledge of end‑to‑end supply chain practices. Required SAP S/4HANA and/or EDI experience. Experience leading/supporting technology implementations. Preferred Expertise in Sales Order Management. Proficiency in project management tools and software. Other Requires proficiency in English (oral and written); proficiency in French is highly desired. May require up to 10% domestic and international travel & be on site 3 days a week at home office location for Canada, and up to 30% travel for U.S. locations. Compensation Additional Description For Pay Transparency: $94,000 - $151,800. Employment Details Seniority level: Not Applicable. Employment type: Full‑time. Job function: Product Management and Marketing. Industries: Hospitals and Health Care. Locations: Toronto, Ontario, Canada. #J-18808-Ljbffr