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General Manager Pomeroy Inn
4 months ago
We are looking for a General Manag er to join our growing organization.
This role is based at the Pomeroy Inn & Suites in Olds, Alber ta and features and offers an excellent compensation and benefits package.
Achieving Excellence
As a senior leader, you will drive operations forward within an organization that allows extensive latitude in making decisions and taking action. This position is responsible for operational excellence, financial results, guest experience, facility maintenance, recruitment and employee engagement. You will achieve excellence by leading and teaching your people to make business and service decisions that are focused on upholding the highest standards in guest service and employee retention while delivering against key financial goals and performance metrics for the hotel and maximizing profit margins for all stakeholders.
Scope of Responsibility
- Engages team members to deliver picture-perfect results in guest rooms and public guest areas, owning the hotel's guest service and employee experience by monitoring and addressing the cleanliness and readiness of all areas and departments.
- Responsible for leading all recruitment in the hotel, able to make staffing changes hiring the right people to fill the right positions, and ensuring Organizational orientation, training and hiring practices are executed properly.
- Fully accountable for the revenue and sales performance in all areas from rooms, group business, catering and banquets and food and beverage outlets.
- Ownership of all sales activities for the hotel, working in conjunction with the Corporate Revenue Team to set OTA and yield strategies for the hotel.
- Analyzes monthly financial results and guest feedback to create action plans for departments within the hotel to improve outcomes that are falling short of expectations and to enhance results that exceed expectations, striving for continuous improvement in all aspects of the business.
- Decision-making skills are advanced. Identifies problems, gathers information, develops and selects the best alternative, implements, and measures.
measures and evaluates. Problems are fixed once before their leader is even aware. - Adhere to all brand standards and achieve favourable Quality Assurance and Survey scores to ensure brand requirements are exceeded.
- Inspect guest rooms and public areas weekly with the Housekeeping Manager and Maintenance Manager
- Leads the preventative maintenance, health and safety and emergency programs of the hotel, ensuring organizational standards and policies are
being adhered to at all times. - Connects meaningfully with their people; understands that their people are their customers, and does not fail to keep promises.
- Assigned deliverables are executed in a manner that requires little or no follow-up, both in terms of timeliness, scope and quality.
- Personal communication, interactions and behaviours support all five of the organization's core values.
Education & Experience required to be successful
- Minimum of 2 years experience in Hotel Management
- Minimum 5 years of experience leading people
- Post-secondary education or Tourism related degree
- Deep understanding and comfort with budgets and financial statements
Working Conditions
Due to the 24-hour operation of the Hotel, the General Manager may be exposed to long shifts that, at times, include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. The General Manager will spend a lot of time on their feet multitasking competing priorities, effectively dealing with confrontation from employees and guests and leading a culture of service excellence.
Team You Will Lead
Oversight of all departments: Guest Service Manager, Housekeeping Manager, Maintenance, Banquets, Food & Beverage
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
