Associate - End User Technical Support

Overview Join to apply for the Associate - End User Technical Support role at Scotiabank . Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Ecosystem IT Support group is one of the dedicated support teams of Scotiabank's Global Technology Services (GTS). The Ecosystem model is an activity based working environment for employees & gives them choice and flexibility for where they work, when in the office. The Ecosystem IT Support team consistently delivers an excellent IT experience to Scotiabank employees by providing easy to use, intuitive & reliable technology, along with best-in-class support. We are the front line for employees seeking access to systems, applications and resolving end user computing issues and fulfillment requests. Our team specifically supports the Bank’s Ecosystem citizens in Toronto’s downtown financial district and our Scarborough campuses. When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there. You act as the single point of contact for all technology related issues & will provide supervised systems level support for production endpoint systems, as well as development systems. This support comprises of technical assistance to users, resolution and prevention of problems in a 9 to 5 production environment and systems level software installation and updates. You will also act as a technical liaison with other departments for assistance with implementing new projects. Responsibilities Provide end level support for the citizen group based in Toronto’s downtown financial district and Scarborough campuses. Act as the single point of contact for all technology-related issues and provide supervised systems level support for production endpoint systems and development systems. Deliver technical assistance to users, resolve and prevent problems in a 9 to 5 production environment and perform systems level software installations and updates. Coordinate with other departments as a technical liaison for new projects. What this role is right for you You thrive on managing customer issues, resolving them directly or engaging internal resources to do so. Hands-on during mid to complex project deployments into production; provide internal consulting on assigned infrastructure and suggest viable solutions to complex issues. Ensure tasks are completed timely and logged through ServiceNow. Empathetic with a sense of urgency and professionalism when interacting with customers. Collaborate with team members to share information and develop innovative solutions. Required qualifications Strong communication (verbal/written) and interpersonal skills to build relationships with internal and external partners and vendors. At least 5+ years of hands-on technical experience as a Desktop Technician in a large, fast-paced corporate environment. Experience applying problem-solving and decision-making skills to provide technical support and customer service. Experience resolving technical issues related to Windows 7/8/10 PCs and Macintosh iOS/macOS. Knowledge of end-user computing across PCs, laptops, tablets, networking, and printers; working knowledge of Office 365. Ability to troubleshoot application issues and maintain a customer-focused approach with strong organizational skills. Post-secondary degree in Computer Science or a related field. What’s in it for you? Diversity, Equity, Inclusion & Allyship – an inclusive culture with ERGs and bias-free practices. Accessibility and Workplace Accommodations – accessible environment and barrier removal. Upskilling through online courses, cross-functional development opportunities, and tuition assistance. Competitive rewards program with bonus, flexible vacation, personal and sick days and benefits from day one. Community engagement opportunities across programs such as hackathons and more. Location: Canada, Ontario, Toronto Scotiabank is a leading bank in the Americas. For accessibility needs during recruitment, contact our Recruitment team. Candidates must apply online. Only those selected for an interview will be contacted. #J-18808-Ljbffr