Manager, Agency
4 weeks ago
Is this role right for you? In this role, you will Oversee third-party vendor performance through reporting, audits, and service level management to ensure recovery targets are met while minimizing cost and risk. Assign accounts strategically, evaluate recovery methods and costs, and manage or recommend settlement decisions to maximize net recoveries. Maintain accurate customer records, identify fraud and operational risks, and represent Collections in cross-functional meetings and projects. Generate KPI-driven performance reports and collaborate with internal and external partners to support decision-making and policy updates. Recommend improvements to contracts, pricing, service level agreements, and vendor allocations to enhance recovery performance. Recruit, coach, and develop staff (team of 5-7) while fostering a collaborative, high-performing team culture aligned with business goals. Do you have the skills that will enable you to succeed in this role? Minimum 2-3 years of experience with collection agencies / vendors (e.g., bankruptcy, insolvency) and a solid understanding of collections practices, regulatory requirements, and Tangerine products and policies. Minimum 1-2 years of experience in reporting and performance management, including interpreting scorecards and tracking recovery targets. Proven leadership and people management skills, with strong communication, negotiation, and organizational abilities to drive results in a fast-paced environment. Proficient in Microsoft Office (including Excel) and data analysis tools, with the ability to navigate multiple systems efficiently. Strong judgment, discretion, and initiative, with excellent analytical, problem-solving, influencing, planning, and presentation skills. University or College degree required. What's in it for you? You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders. You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here. You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors. Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees) #J-18808-Ljbffr
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Manager, Agency Operations
4 weeks ago
Toronto, Canada Loblaw Agency Full timeCome make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities...
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Manager, Agency Operations
4 weeks ago
Toronto, Canada Loblaw Agency Full timeCome make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities...
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Agency Manager
3 days ago
Toronto, Ontario, Canada Mon Agency81 Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time remote role for an Agency Manager. The Agency Manager will be responsible for overseeing and managing agency operations, developing and implementing business strategies, leading and mentoring team members, and ensuring client satisfaction. Tasks include managing budgets,...
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Manager, Agency
3 weeks ago
Toronto, Canada Snap Inc. Full timeis a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are , a visual messaging app that enhances your...
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Manager, Agency
3 weeks ago
Toronto, Canada Snap Inc. Full timeis a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are , a visual messaging app that enhances your...
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Manager, Agency
3 weeks ago
Toronto, Canada Snap Inc. Full timeis a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are , a visual messaging app that enhances your...
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Manager, Agency
7 days ago
Toronto, Canada Minimal Full timeis a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are , a visual messaging app that enhances your...
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Manager, Agency
4 weeks ago
Toronto, Canada Snapchat Full timeSnap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that...
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Manager, Agency
4 weeks ago
Toronto, Canada Snapchat Full timeSnap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that...
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Manager, Agency
5 days ago
Toronto, Canada Minimal Full timeis a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are , a visual messaging app that enhances your...
