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Quality Assurance Analyst
4 months ago
We are seeking a meticulous and adaptive Quality Assurance Analyst to join our team. This role involves critical evaluation of sales practices, ensuring compliance and integrity within our sales processes. If you have a keen eye for detail and a passion for upholding standards, we invite you to apply. Although a remote position, proximity one of our teams is preferred, ideally located close to the Greater Toronto area or Vancouver.
Key Responsibilities:
1. Transaction Review and Compliance Monitoring:
- Conduct thorough reviews of sales transactions to ensure adherence to company policies and regulatory standards.
- Implement measures for compliance monitoring, including audits and controls, to mitigate risks associated with sales practices and fraud.
2. Fraud Detection and Prevention:
- Utilize data analysis techniques to identify suspicious patterns and behaviors indicative of fraudulent activities.
- Implement fraud detection algorithms and models to proactively prevent fraudulent transactions.
3. Risk Assessment and Training:
- Conduct risk assessments to identify vulnerabilities in sales processes and customer interactions.
- Provide comprehensive training to sales staff on fraud awareness, prevention techniques, and compliance requirements.
4. Secret Shopping and Investigation:
- Perform secret shopping and undercover activities to directly observe sales practices and detect potential ethical breaches.
- Investigate suspected cases of fraud promptly and collaborate with relevant departments to resolve issues.
5. Documentation and Reporting:
- Maintain accurate records of fraud incidents, investigations, and corrective actions taken.
- Prepare detailed reports on audit findings and present actionable insights to senior management.
6. Internal Controls and Continuous Improvement:
- Establish and maintain internal controls to prevent, detect, and mitigate fraud risks within the sales environment.
- Continuously assess and improve fraud prevention measures based on emerging threats and industry best practices.
7. Collaboration and Law Enforcement Liaison:
- Collaborate with sales, compliance, and other relevant departments to recommend improvements in sales processes.
- Coordinate with law enforcement agencies and regulatory authorities to report suspected cases of fraud and support investigations.
Requirements:
- Bachelor’s degree in Business Administration, Finance, or a related field. A background in forensic accounting or data science is a plus.
- Proven experience in a quality assurance role, preferably in a sales or compliance environment.
- Strong analytical skills and experience with data analysis tools and methodologies.
- Exceptional attention to detail and a high level of accuracy.
- Excellent communication and interpersonal skills, capable of working independently and as part of a team.
- Innovative thinking and problem-solving capabilities.
Preferred Skills:
- Experience with Excel, CRM software and data analytics platforms (e.g., Salesforce, PowerBI).
- Knowledge of the legal and regulatory environment pertaining to sales and marketing.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and advancement.
- Flexible working hours and the possibility for remote work arrangements.
How to Apply:
Please submit your resume and a cover letter outlining your relevant experience and why you would be a perfect fit for the role, you will also be asked to submit a short video application once received to speak about yourself and why you feel you would be a good fit.
