Implementation Consultant, Solution Deployment

Implementation Consultant, Solution Deployment Join to apply for the Implementation Consultant, Solution Deployment role at BD Company Overview BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Summary The Implementation Consultant, Solution Deployment is responsible for guiding customer stakeholders through the implementation process and possesses a demonstrated expertise of clinical and technical processes related to pharmacy, nursing workflows, and BD Medication Management Solutions technologies. Projects range in scope from small hospitals or pharmacies to large health system level implementations requiring standardization across provinces or regions. The Implementation Consultant will work with the customer to gather requirements, define best practices, design decisions, and consult in the development of policies and procedures. The Implementation Consultant performs the required tasks in alignment with the toll‑gate implementation process to ensure timely Go‑Lives and customer satisfaction. The Implementation Consultant must establish collaborative working relationships with cross‑functional and interdisciplinary project teams. This field‑based position in either BC, AB, SK, MB, ON, QC, NB, or NS should reside near a major airport to facilitate travel across Canada, requiring up to 80% travel. Travel may fluctuate based on project and team needs. Job Responsibilities Lead customer site and workflow assessments and facilitate the project design and implementation phases for BD Medication Management Solutions. Provide team support and product, clinical and technical information related to BD Medication Management Solutions. Manage customer stakeholder teams, gain consensus within teams and deliver concise and consistent communication. Facilitate conference calls and customer meetings to progress design and implementation goals in collaboration with BD and Customer project managers and teams. Establish rapport with customers conducive to long‑term business relationships. Demonstrate problem solving, troubleshooting and system consultation as it relates to pharmacy and nursing best practices in Medication Management workflows. Demonstrate knowledge of pharmacy/clinical workflow processes, pharmacy formulary builds, hospital, retail and long‑term care & pharmacy system integration, clinical device settings, interface validation (ADT, billing, patient profile), user account role design, active directory. Demonstrate critical thinking and ability to aid customers in improving current business and clinical practice and operations. Install, validate and train end users on the use of BD Medication Management Solutions technologies (software & hardware). Maintain documentation related to customer projects, expenses, compliance documentation and reports. Education And Experience Required Bachelor’s Degree or College diploma (Business, Science, Health Sciences or similar field) 5 years of related work experience in a medical device or healthcare environment with clinical and technical involvements. Must hold a Canadian Registered Pharmacist (RPh) or Registered Pharmacy Technician (RPhT) designation. Knowledge And Skills Required Fluency in English (read, speak, write) Strong verbal and written communication, consultative and learning skills. Strong decision‑making, problem‑solving and troubleshooting skills. Detail oriented, able to multi‑task and implement complex projects consistent with established BD and customer objectives. Excellent organization and time management skills, with the flexibility to readily adapt to change. Proficient with MS Office Word, Excel, Outlook, PowerPoint, OneNote, and CRM (Salesforce preferred). Preferred Qualifications Knowledge of Infusion, Dispensing and Pharmacy Automation technologies. RN or IT professional certification considered, with relevant experience in pharmacy workflows. Experience working with clients in hospital, retail and long‑term care pharmacies an asset. Demonstrated ability to effectively train users on product usage and best practices. Effective working knowledge of the Canadian Food and Drug Act and Regulations, GMP Regulations and Guidance, Medical Devices Regulations, and ISO13485:2016 an asset. Fluency in French preferred (read, write, speak). Physical Demands And Work Environment Physical ability to lift at least 40 lbs. (18 kg) as needed; may involve pushing, pulling, stooping, bending and lifting. Must possess and maintain a valid driver's license and a clean driving record for a minimum of 3 years; must meet BD’s auto safety standards. Must be able to travel to the U.S. for training purposes within the first 6 months and periodically thereafter as required. Responsible Work (Bilingual – French) Diriger les évaluations du site et des flux de travail du client et faciliter les phases de conception et de mise en œuvre. Fournir un soutien à l’équipe et des informations sur les produits, cliniques et techniques liées aux solutions de gestion des médicaments BD. Gérer les équipes de parties prenantes chez le client, obtenir consensus et assurer une communication concise et cohérente. Faciliter les conférences téléphoniques et les réunions avec les clients afin de faire progresser les objectifs de conception et de mise en œuvre. Établir avec les clients des relations propices à des relations commerciales à long terme. Démontrer ses compétences en résolution de problèmes, dépannage et consultation système. Faire preuve de connaissance des processus de travail en pharmacie/clinique, intégration de systèmes, validation des interfaces, conception des rôles utilisateurs et annuaire actif. Installer, valider et former les utilisateurs finaux aux technologies BD. Gérer la documentation relative aux projets, dépenses et conformité. Required Skills Primary Work Location: CAN – Mississauga, Derry Road West Seniority level Not Applicable Employment type Full‑time Job function Consulting, Information Technology, and Sales Industries Biotechnology Research, Medical Equipment Manufacturing, and Research Services Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and other applicable legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1‑855‑234‑3577. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and encourages you to bring your authentic self to work. It’s a place where we help each other be great, do what’s right, hold each other accountable, and learn and improve every day. To learn more about BD visit BD is a Great Place to Work® certified by the Trust Index® survey. #J-18808-Ljbffr