Director, Operational Risk Management

Join to apply for the Director, Operational Risk Management role at President's Choice Financial Location: 500 Lake Shore Boulevard West, Toronto, Ontario, M5V 2V9 PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more. Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Role Overview We are currently looking for a Director, Operational Risk & Third-Party Risk Management. The Director, ORM will lead a team with responsibilities including management and execution of the Risk and Control Assessments (RCA) process, independent testing of the key controls, leading third party risk management and managing operational resiliency program. What You'll Do Management and execution of the RCA process and independent testing of key controls Identify key risk and control gaps and provide improvement recommendations Prepare and deliver RCA and independent testing results to Executives and the Business Lead the discussions at monthly Operational Risk Management meeting and provide updates to Enterprise Risk Management Committee Help identify and independently verify risk appetite thresholds and key risk indicators Manage the semi-annual certification of controls performed by the Business, using the Bank’s eGRC tool Lead the third-party risk management program with focus on risk assessments and due diligence, periodic third-party reviews, and risk-based site visits. Maintain operational residency program with focus on maintaining critical operations in various scenarios including disruptions at third parties Oversight of Cyber & Technology risk Challenge the design and implementation of Bank-wide projects and develop a strong control environment to mitigate risks identified Complete annual updates of ORM policies, procedures, and manuals Support and assist in the development the annual ORM strategy and planning What You Bring Post-secondary education in Business or Commerce or a related discipline 7+ years of experience in an operational risk management or audit function in the financial services industry Strong knowledge of credit card and deposit accounts products and management processes Experience managing complex projects and driving change Experience with identifying and documenting risks and controls Experience with testing the operating effectiveness of controls Strong understanding of operational risks impacting the organization and the importance of key mitigating controls Excellent communication skills (both oral and written) with the ability to deal with all levels of the organization Proficient with Microsoft Office (Word, Excel, PowerPoint) People Management experience preferred Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefore encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted. PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. #J-18808-Ljbffr