Senior Product Manager

About The Role Intact Lab is looking for a Senior Product Manager - CCaaS (Contact Center as a Service), an expert individual contributor who will shape the product strategy and drive the execution of our CCaaS offerings. With an unwavering commitment to customer‑centricity and data‑driven decision‑making, this role involves defining and executing the product vision across business units, ensuring our new cloud‑based Contact Center and associated AI‑powered applications maximize business and customer outcomes. You will play a pivotal role in achieving cross‑functional alignment, collaborating with teams across the organization to ensure seamless integration and cohesive execution of our product vision. What You'll Do Here As the Senior Product Manager - CCaaS, you will be responsible for overseeing the entire lifecycle of product development from ideation to launch. With little or no guidance, you will own major initiatives, identifying and solving key problems and contributing to our long‑term product vision. Reporting to the Director, Product and Design – Enterprise, your main responsibilities are: Define the product vision, strategy, and roadmap for high‑impact product areas in the CCaaS domain. Manage a diverse product portfolio, ensuring alignment and synergy across different product streams. Develop and maintain strong relationships with key stakeholders and senior executives to ensure alignment in product roadmap and execution. Drive strategic planning and execution to achieve business results and product success. Identify risks and develop mitigation strategies for complex product challenges. Analyze market trends, customer feedback, and business data to guide decision‑making and ensure the healthiness of the opportunities backlog. Collaborate with cross‑functional teams such as engineering, design, marketing, sales, and other business units to drive product strategy and execution. Mentor junior product managers and contribute to their professional development, promoting best practices and fostering a culture of excellence. What You Bring To The Table Bachelor's degree in Business Administration or a related field. Minimum of 5 to 7 years of relevant experience in product management, with a focus on CCaaS or similar domains. Proven experience in leading product initiatives with little or no guidance, driving strategic planning and execution. Ability to align and influence multiple teams and stakeholders across the company. Strong analytical skills with proficiency in leveraging data‑driven insights to guide decision‑making and product success. Excellent collaboration and communication skills, with a track record of fostering effective cross‑functional teamwork. Strategic thinker capable of translating complex ideas into actionable plans and driving continuous product improvement. Passion for innovation, with a customer‑centric approach and a relentless drive for excellence. Experience with Agile Scrum development methodologies. For candidates located in Quebec, bilingualism is required. No Canadian work experience required; must be eligible to work in Canada. What We Offer Financial rewards program that recognizes your success. Industry‑leading Employee Share Purchase Plan; we match 50% of net shares purchased. Extensive flex pension and benefits package, with access to virtual healthcare. Flexible work arrangements – hybrid model. Possibility to purchase up to 5 extra days off per year. Annual wellness account promoting an active and healthy lifestyle. Access to tools and resources to support physical and mental health. Dynamic workplace learning ecosystem with learning journeys and online content. Inclusive employee‑led networks to educate, inspire, amplify voices, build relationships and provide development opportunities. Inspiring leaders and colleagues who will lift you up and help you grow. Community Impact program – supporting your community involvement. Equal Opportunity Employer We are an equal opportunity employer. At Intact, our value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity‑deserving groups, including women, Indigenous peoples, persons with disabilities, Black people and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments and accommodations. If we can provide a specific adjustment to make the recruitment process more accessible, please let us know. Learn more about our recruitment process and your candidate journey here. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Product Management and Marketing Industry: Insurance #J-18808-Ljbffr