GTM Systems

About Diligent Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. About the Role Diligent is seeking a Manager, GTM Systems & Automation to operationalize and scale our commercial tech stack. This role sits at the center of Diligent’s AI‑first GTM strategy and will govern our sales technology ecosystem, drive workflow automation, and ensure our systems work seamlessly together to enable the field. What You’ll Be Doing Systems Ownership & Optimization : Serve as an admin for key GTM tools (Outreach, Gong, ZoomInfo, Clay) directly managing integration integrity and governance. Partner with the Business Applications team to scope and prioritize Salesforce enhancements that enable data consistency, automation, and field productivity. Workflow Automation & Integration : Design and implement cross‑system automations that streamline lead routing, data enrichment, and customer lifecycle workflows. Partner with the Business Applications team to operationalize data flows between Salesforce and connected tools using Workato. AI‑Native Innovation : Identify opportunities to embed AI across GTM processes and automate repetitive manual work. Partner with Commercial Operations and Business Applications teams to evaluate, pilot, and scale AI use cases across the GTM stack. Data Integrity & Governance : Define and enforce governance standards for GTM systems data (ownership, enrichment, and sync rules). Partner with stakeholders to identify key fields, objects, and workflows requiring clean, standardised data to support reporting and forecasting. Team Enablement & Field Partnership : Act as the bridge between GTM technology and the field, gathering feedback to inform priorities. Partner with our Enablement team on documentation, training, and communications that promote adoption and confidence in GTM tools. Qualifications 6+ years in GTM Systems, Revenue Operations, or Business Systems roles, including 2+ years in a leadership or project‑ownership capacity. Strong Salesforce familiarity and hands‑on experience with connected GTM tools (Clay, Outreach, Gong, ZoomInfo, LinkedIn Sales Navigator). Proven success optimizing commercial systems and automations that improved rep productivity and data quality. Hands‑on configuration and governance experience, with a bias toward documentation and simplification. Excellent communication skills, able to bridge technical and business audiences. A product mindset, capable of gathering requirements, managing priorities, and delivering measurable impact. Bonus: experience with AI‑enabled workflows, automation platforms (Workato, Zapier, N8N), and API‑based integrations. Pay Range $99,000—$124,000 USD What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature and thrive in exploring how things can be done differently both internally and for our clients. We care about our people. Diligent offers a flexible work environment, global service days, comprehensive health benefits, meeting‑free days, generous time‑off policy, and wellness programs. We have teams all over the world, with office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority; we foster and encourage diversity through Employee Resource Groups and provide resources and education to support inclusion. Location & Work Model This role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. Equal Opportunity Diligent is a drug‑free workplace, an equal‑opportunity employer, and does not discriminate on any protected basis. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. For assistance or accommodations due to a disability, contact #J-18808-Ljbffr