ServiceNow Change Manager
4 days ago
Overview In the context of being a resilient and competitive global trading nation and guided by CLIENT’s Digital Roadmap, scalability is essential to achieving our 2030 Strategy. To support this, our client is implementing key platforms to streamline services, reduce response times and personalize interactions across channels, enhancing both customer and employee experiences. ServiceNow is one of the major platforms the client will leverage as part of this transformation. Our client is seeking a change management consultant with prior experience supporting ServiceNow implementations to join project implementation teams to provide direct change management support to impacted teams and to provide best practices in delivering ServiceNow change management to the client’s internal change management team. Primary Responsibilities Provide hands-on change management support to ServiceNow implementations. In collaboration with our client’s Digital Change Portfolio lead, leverage change management approaches to deliver: Initiative-specific change canvas: define change purpose, overview of what’s changing and for whom, change activities and action plans Stakeholder Impact Assessment: further identify key stakeholders and super users, and their impacts Change Plan: sequence change activities with project timelines and milestones (as part of the ServiceNow Implementation Roadmap) Change Story: build initiative-level Change Story Kick-off materials: materials to kick-off projects with impacted groups, introduce the change and establish feedback loops Change risk and mitigation plan Communications & Engagement Plan: communicate the change to end-users, including status workshops, QA sessions, check-ins, pre- & Go-Live announcements, risk management, impact updates to other teams, recognitions & celebrations Stakeholder Readiness Tracker/Survey: pulse-check team readiness Training Plan: facilitate and support end-user training and platform demo activities with the project team (providing oversight, resource materials, and session participation) Adoption Plan: help teams understand how to use ServiceNow effectively for their workflows; collaborate with platform admins to resolve blockers; collect adoption metrics and user feedback and report on engagement and satisfaction where applicable Lessons Learned Document and Sustainment Plan Satisfaction and Benefits Realization Assessment: in collaboration with the project team: participate in Hypercare; collect data and insights on change KPIs to include in postmortem (e.g., survey results, communications metrics, participant feedback, and key learnings) Specific Project Requirements · Will be supporting ServiceNow implementations – knowledge of this platform is required · Upskill client’s internal change management team on best practices for providing change management support for implementations of ServiceNow’s Customer Service Management, Case Management, and Integrated Risk Management modules, among others Skills Skills Required: Experienced change manager who has developed and implemented change management plans to support digital transformation projects including: Change management support for ServiceNow implementations Workshop facilitation Complex stakeholder management Assets: Experience working services, federal crown corporation #J-18808-Ljbffr
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Servicenow Change Manager
5 days ago
Ottawa, Canada Apside Full timeIn the context of being a resilient and competitive global trading nation and guided by CLIENT’s Digital Roadmap, scalability is essential to achieving our 2030 Strategy. To support this, our client is implementing several key platforms to streamline services, reduce response times and personalize interactions across channels enhancing both customer and...
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ServiceNow Change Manager
6 days ago
Ottawa, Canada Apside Full timeOverview In the context of being a resilient and competitive global trading nation and guided by CLIENT’s Digital Roadmap, scalability is essential to achieving our 2030 Strategy. To support this, our client is implementing key platforms to streamline services, reduce response times and personalize interactions across channels, enhancing both customer and...
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ServiceNow Change Manager
2 weeks ago
Ottawa, Canada Apside Full timeOverviewIn the context of being a resilient and competitive global trading nation and guided by CLIENT’s Digital Roadmap, scalability is essential to achieving our 2030 Strategy. To support this, our client is implementing key platforms to streamline services, reduce response times and personalize interactions across channels, enhancing both customer and...
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ServiceNow Change Manager
1 week ago
Ottawa, Canada Apside Full timeOverviewIn the context of being a resilient and competitive global trading nation and guided by CLIENT’s Digital Roadmap, scalability is essential to achieving our 2030 Strategy. To support this, our client is implementing key platforms to streamline services, reduce response times and personalize interactions across channels, enhancing both customer and...
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ServiceNow Change Lead — Digital Transformation
2 weeks ago
Ottawa, Canada Apside Full timeA client in digital transformation seeks an experienced Change Management Consultant to support ServiceNow implementations in Ottawa, Ontario. The role involves hands-on change management, developing training plans, and facilitating stakeholder engagement to ensure successful adoption of changes. Candidates must have experience in managing complex...
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ServiceNow Change Lead — Digital Transformation
2 weeks ago
Ottawa, Canada Apside Full timeA client in digital transformation seeks an experienced Change Management Consultant to support ServiceNow implementations in Ottawa, Ontario. The role involves hands-on change management, developing training plans, and facilitating stakeholder engagement to ensure successful adoption of changes. Candidates must have experience in managing complex...
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ServiceNow Change Lead — Digital Transformation
2 weeks ago
Ottawa, Canada Apside Full timeA client in digital transformation seeks an experienced Change Management Consultant to support ServiceNow implementations in Ottawa, Ontario. The role involves hands-on change management, developing training plans, and facilitating stakeholder engagement to ensure successful adoption of changes. Candidates must have experience in managing complex...
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ServiceNow Change Lead — Digital Transformation
2 weeks ago
Ottawa, Canada Apside Full timeA client in digital transformation seeks an experienced Change Management Consultant to support ServiceNow implementations in Ottawa, Ontario. The role involves hands-on change management, developing training plans, and facilitating stakeholder engagement to ensure successful adoption of changes. Candidates must have experience in managing complex...
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Sr. Ethics
14 hours ago
Ottawa, Canada ServiceNow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today—ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...
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Sr. Ethics
6 hours ago
Ottawa, Canada ServiceNow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today—ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...
